Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
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Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
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From picking up my car, bringing a courtesy car, everything went smoothly. My car came back lovely and clean and well repaired. I was informed of the when my car would be ready and it was brought back a couple of days earlier.
Very professional and efficient staff who keep you well informed at all times. My car was assessed and repairs/timescale were explained and booked at a time to suit my needs. The site was very secure and well run. The repairs were of a very high standard and my car was returned to my home on a trailer and had been washed and polished. Wonderful service!
My first time using the services of my insurance and their 'preferred garage' for repairs to my car. I have to say it was brilliant from start to finish. From reporting the accident to Churchill, contact with DLG, pick-up, repair, to the return of my car in total was under 2 weeks, I was kept informed all the way through, thank you so much.
Pick up my car as requested. Carried out the work to to very high standard. Completed satisfactory in a very short time. Delivered the car back on completion.
I was very well imoressed with the work carried out and the time taken to complete it. It was also cleaned in and out.
Many thanks.
excellent service , excellent support ,always keeping me informed on progress
Number plate came off in storm after repair. They afixed new one with screws. No waiting. No fuss. No cost.
Great repair too.
The service was very good. The car was collected and a curtsey car left behind. My car was return repaired. All staff were communicative and engaging. But I do wish you did not use overseas call centres.
Picked up car, received a phone call prior to pick up. Fixed it within four days and delivered back and again received a phone call prior to drop off. Work excellent
This company had my van if for repair and they have done an amazing job the way it was organised was fast and so easy they kept me updated at all times I can’t thank them enough
great service and well informed all the way through repairs.briiliant
Absolutely brilliant professional service. Car collected, repaired and returned within 24 hours. It looked like a new car when returned. Thank you so much. Words cannot describe how good people were.
This company kept you updated all the way through the time that they were working on the car.They were quick efficient and polite at all times.
Very Quick Repair. Excellent communication and support after my accident. Highly recommend.
I recently had dealings with DLG Auto Services through my car insurer, after being in collision with another vehicle.
The repairs where carried out within a couple of days and the qaulity of the workmanship is excellent.
I was kept well informed of progress and everyone I spoke with throughout the process was knowledgable, courteous and professional.
I was really impressed !
Dlg picked my car up from home,driver said repairs should be completed in 5 working days,I received three phone calls giving me updates on repairs during the time they had the car, repairs were completed within the five days,the car was dropped back to my home, and I was more than happy with the with what they had done, they even valeted the car inside and out...I would highly recommend them.
Good communication throughout and easy to do business with
Given a courtesy car while mine repaired. Received updates during repairs and a full description of repairs when finished. My car looks and handles exactly as it did before the crash, so very pleased with the work done.
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