Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
485 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, fast and top notch
My car was picked up and dropped off at home, making the process so easy for me. No time off work required. And such a speedy service, had my car back, good as new, in less than 48 hours.
November 13, 2024
The Contact was excellent they nearly…
The Contact was excellent they nearly always initiated the contact from pick up to drop off.
They continued to give regular updates on progress and finished the job much quicker than i thought all done to a good standard.
November 26, 2024
From the initial contact with DLG…
From the initial contact with DLG everything was explained to me regarding the repair, a date and time was agreed for the collection of my vehicle, and at the same time the delivery of the courtesy car, throughout the repair the company was in contact with me informing me of progress. Customer service was excellent.
November 26, 2024
Excellent
Excellent, professional friendly..did amazing job on my car and so very quick..thankyou all involved .
November 15, 2024
Excellent service
Excellent service. Very pleased with the professionism of the company. The staff who collected and bought my car back were very helpful and polite.
November 19, 2024
Quick efficient polite service
Quick efficient polite service. Kept me informed . Quality of repair very good
November 6, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Polished panels finished to poor…
Polished panels finished to poor standard and bonnet and wings painted poorly. Wing blending poor and bonnet repaired and resprayed with imperfections. Also damage grill fitted but replaced when complained.
November 6, 2024
Reply from DLG Auto Services - Birmingham
We appreciate you taking the time to share your feedback. We understand your disappointment with the quality of the work, and we'll use your comments to improve our services. We strive to provide excellent service, and we're sorry that your experience didn't meet your expectations.
Brilliant - service and repair
Fantastic service from start to finish.
The person who picked up the car was very friendly and knowledgeable.
We were updated every step.of the repair.
Great customer service, brilliant repair, would not know the car was previously damaged.
The car came back cleaner than when it went to be repaired.
I would recommend this repair company to anyone seeking a professional service and a brilliant repair.
November 6, 2024
2nd attempt
2nd attempt, sensors only work when you are about to hit the object in front. No countdown that you are getting close to the vehicle in front. The side sensors not working at all. It’s high turn over and little care to check the quality of work before they return the vehicle. Really disappointed.Will take to Toyota to resolve.
October 29, 2024
Reply from DLG Auto Services - Birmingham
We understand your frustration with the performance of the sensors. We value your feedback and will use it to improve our quality control processes. We appreciate you bringing this to our attention and wish you the best in resolving the issue with Toyota.
Kept us Informed
Car picked up on truck, kept us updated of progress and delivered back week later. Not the biggest job but looks to be well done.
October 29, 2024
5 star service and repai
Insurance company recommended DLG for repair to car. Could not fault this company. All communication was timely and appropriate. Every member of staff we had contact with were so professional. Big shout out to Neil who collected car and Peter who returned it, they are a credit to this company. Repair itself was excellent and car was spotlessly clean when it was returned.
October 2, 2024
Excellent service
Excellent service from collecting my car, updates during repair and delivering it back to my home.
100% recommend 👍
October 22, 2024
An excellent experience
Communication was fast and clear. Collection and delivery of the vehicle was as arranged. The quality of the repair was excellent. All in all a trouble free experience.
September 18, 2024
Excellent communications and support
October 15, 2024
Top Class Service
One of the best services I have had anywhere, ever. The car was booked in for repair within 2 hours of notifying the insurance company. Admittedly there wasn't a great deal of damage but the following week the car was in being repaired and ready for collection within 24 hours. Customer service was excellent. First class service all round.
October 15, 2024
Excellent communication perfect repair…
Excellent communication perfect repair car collection and return as promised so 100% satisfaction
October 15, 2024
Excellent Service, Great Communication
Seamless from pick up to drop off. My repair was done quickly and to a high standard.
October 8, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.