Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
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See what reviewers are saying
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
485 reviews
Asks customers to review
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Excellent service
Excellent service, I was kept informed throughout and works was completed promptly to a high standard
October 8, 2024
May use AI-assist with repliesRead more
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Shocking service
Shocking service
Absolutely shocking. Rude staff, did not fix the car properly. Made an appointment to fix the problem later but technican never turned up(twice).
They did not investigate correctly a car, so when it come back to me, I spotted some internal damages.
Just waste of time
September 17, 2024
Reply from DLG Auto Services - Birmingham
We apologise for the negative experience you had. We understand your frustration with the service you received, and we take your feedback very seriously. We are committed to providing our customers with the best possible service, and we are disappointed to hear that we fell short of your expectations. We will use your feedback to improve our processes and ensure that this does not happen again.
The good points
The good points: Was well informed through the whole process. Was offered a home delivery once the vehicle was completed which saved me picking it up! The delivery driver and telephone staff were very courteous and professional.
Now for the negative bit, the inside of my car, the driver's seat, driver mat area and the seat and mat behind the drivers side were absolutely soaking wet when the vehicle was returned! I did not realise until I sat in my car and found my suit was drenched. When I rang DLG, the lady explained it must have been because the mechanics must have left my car window open over the weekend (it had been raining heavy for 2 days prior to my car being returned).
I was given £20 compensation!
To be fair to DLG they did ask me to return the car on the same day so they can get it dried, however I was unable to leave work so had to have it dried myself.
September 24, 2024
Reply from DLG Auto Services - Birmingham
We appreciate you taking the time to share your feedback. We're glad you found our team helpful and appreciate the positive aspects of your experience.
We understand your disappointment with the wet interior and apologize for the inconvenience this caused. We strive to ensure our customers have a positive experience and will review our processes to prevent similar situations in the future.
Absolutely brilliant ‘thank you’
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a nightmare’ DLG Auto Services deserve an award. From start to finish kept fully updated on progress and car repaired & returned promptly . Massive ‘thank you’ to the whole of your team.
September 2, 2024
Reply from DLG Auto Services - Birmingham
We are so pleased to hear that you had a positive experience with our services. It sounds like our team went above and beyond to ensure you felt supported and informed throughout the process. We strive to provide excellent customer service and it's rewarding to hear that we achieved that for you.
Reply from DLG Auto Services - Birmingham
We appreciate your kind words and are thrilled to hear you had a positive experience.
Near side rear bumper damage and light cluster
Very fast turnaround and great quality of work
September 17, 2024
Reply from DLG Auto Services - Birmingham
We appreciate your kind words! We're glad you were happy with the speed and quality of our work.
My car came back on time cleaned…
My car came back on time cleaned repaired and like new
September 10, 2024
Reply from DLG Auto Services - Birmingham
We're thrilled to hear that your car came back in such great condition. We appreciate your kind words and are glad we could meet your expectations.
Very professional and good
Very professional and good. Kept me updated with text messages and my car was fix and delivered before the estimated date. My car was also washed and well cleaned inside too. Will definitely recommend
August 22, 2024
Reply from DLG Auto Services - Birmingham
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were kept informed throughout the process and that your car was delivered ahead of schedule. We strive to provide excellent service and are delighted that you were pleased with the cleanliness of your vehicle. Thank you for your recommendation!
Excellent service
Very helpful, readily contactable, kept me informed all along the way
September 3, 2024
Reply from DLG Auto Services - Birmingham
Thank you for your kind words. We appreciate your feedback and are glad to hear that you found our service helpful and informative.
Fantastic service ,could not fault…
Fantastic service ,could not fault anything !!!!!!
August 29, 2024
Reply from DLG Auto Services - Birmingham
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence.
1. My experience
1. The drivers were respectful & polite.
2. The office was NOT able to give time of collection & delivery, which was quite inconvienient.
3. Office was unable to tell me the total cost of repair when, I am sure the total cost is less than my excess.
August 20, 2024
Reply from DLG Auto Services - Birmingham
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Reply from DLG Auto Services - Birmingham
Thank you for your 5* review.
Reply from DLG Auto Services - Birmingham
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you found our staff friendly and helpful.
Reply from DLG Auto Services - Birmingham
Thank you for your kind words. We are happy to hear that you found our service efficient and our staff polite. We strive to provide timely and quality repairs, and we are glad that we met your expectations.
Very good communication and courtesy on…
Very good communication and courtesy on the phone . Very good updates too .
August 14, 2024
Reply from DLG Auto Services - Birmingham
Thank you for your kind words. We're delighted to hear that you found our communication and updates helpful. We strive to provide excellent customer service and appreciate your feedback.
Excellent communication at every stage…
Excellent communication at every stage of repair, fast collection, repair and return of vehicle. The work was completed to a very high standard, colour match is excellent and damaged area looks immaculate. Very happy with a thoroughly professional service from DLG, thank you.
August 14, 2024
Reply from DLG Auto Services - Birmingham
Thank you for your kind words and positive review. We're thrilled to hear that you were impressed with our communication, speed of service, and the quality of the repair work. We strive to provide a professional and efficient experience for all our customers, so we're delighted that you were happy with the service you received.
Reply from DLG Auto Services - Birmingham
We're so glad to hear you had a positive experience. Thank you for sharing your feedback!
Excellent communication from pick up to…
Excellent communication from pick up to return.
August 6, 2024
Reply from DLG Auto Services - Birmingham
We're delighted to hear that you had a positive experience with our communication. We strive to provide clear and timely information throughout the process.
Reply from DLG Auto Services - Birmingham
We appreciate your kind words and are glad to hear that you were satisfied with our service.
Reply from DLG Auto Services - Birmingham
We appreciate your kind words and are glad to hear that you were satisfied with the repair.
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