DLG Auto Services - Bristol Reviews 

380
TrustScore 4.5 out of 5

4.6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Rated 5 out of 5 stars

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more

Company replied

Rated 5 out of 5 stars

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more

Company replied

Rated 5 out of 5 stars

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more

Rated 3 out of 5 stars

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom

  • 03453030443

4.6

Excellent

TrustScore 4.5 out of 5

380 reviews

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4.6

All reviews

(380)

475 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth, efficient and hugely polite!!

Everything was smoothly, efficiently and politely handled from the outset. Repairs spot on with the car returned in pristine condition. Special mention to the delivery and collection drivers who were so friendly and efficient - a credit to the business. THANK YOU

January 31, 2024
Rated 5 out of 5 stars

Superb service start to finish

Superb service start to finish! Everyone was personable and professional. They kept me informed throughout and we're very happy with the completed work. Having an accident isn't ideal, but if you do, you and your car will be well looked after. Special thanks to Amanda and Cheryl who were very helpful in sorting a courtesy car asap and answering my random questions!!

January 12, 2024
Rated 5 out of 5 stars

Amazing

Had my car taken here to be fixed through my insurance, dispite the few cancellations of collection I am so pleased with how it’s turned out. The customer service is amazing, keeping in touch to let me know how it was coming along. Great experience with the delivery men who were friendly and kind. The car over all looks amazing considering how it went in looking like. But I’m very pleased!

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent bodywork repair

Very impressed with my recent bodywork repair……I felt very involved and the communication was very good. More importantly, the repair on my Porsche was excellent….. it’s my pride and joy so I’m a bit fussy about it!

January 17, 2024
Rated 5 out of 5 stars

ace job

on the ball prompt very pleased with the repair washed and valeted never looked better thank you very much to all of you and a happy new year to all

January 17, 2024
Rated 5 out of 5 stars

From the moment I dropped my damaged…

From the moment I dropped my damaged van into DLG, they kept me up to date with all elements of the repair and even though it was over the Christmas and new year period there were no delays when it was returned. A very professional company from my experience. Thank you.

December 12, 2023
Unprompted review
Rated 2 out of 5 stars

Extremely slow repair

It took you 2.5 months to repair my vehicle and was returned without a part (front badge) which was later delivered and fitted at my home.

December 19, 2023
DLG Auto Services - Bristol logo

Reply from DLG Auto Services - Bristol

Thank you for your comments. I understand delays occurred due to the availability of parts from the manufacturer. I appreciate you remain unhappy but regrettably there was nothing further we could do

Rated 1 out of 5 stars

Poor communication

Car was fixed but. Part of my door handle was missing (a part that wasnt broke in the first place). Have tried to contact them multiple time but get no answer and no reply to my voicemails.

Now my hire car is being picked up and still no response

December 19, 2023
DLG Auto Services - Bristol logo

Reply from DLG Auto Services - Bristol

Sorry to hear about the issues you are having, I will ask the site to call you about this.

Rated 4 out of 5 stars

I am happy over all.

I am happy over all.
I was away on business for nearly 2 weeks when
my car was repaired. Perhaps, it is norm to take this long for the repair. I am not complaining about that but I prefer to drive my car rather than the replacement car that it would have been appreciated if the repair had completed slightly earlier.
Everyone I came to contact with were nice and polite.

December 6, 2023
Rated 5 out of 5 stars

First rate Repair

Bodywork repair work was top rate but in addition the whole car was returned in immaculate condition inside and out.
Communication during the repair process was good and all staff were helpful and friendly

December 6, 2023

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