-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more
Company replied
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See what reviewers are saying
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more
Company replied
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom
- 03453030443
4.6
Excellent
380 reviews
Asks customers to review
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Very good friendly and helpful
Very good friendly and helpful ! And absolutely stress free. My car was picked up and brought back! Highly recommended 👌
March 26, 2024
Pleased Customer
Thank you DLG Auto Services for the good communication and swift completion of work on my car.
March 26, 2024
Kept me updated at all times
March 26, 2024
Excellent service received
DLG Auto collected the car for repair when they said they would and returned it as promised 9 days later. The vehicle had been valeted and looked as new. Very pleased with the service.
March 7, 2024
May use AI-assist with repliesRead more
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Too long for the repair
Too long for the repair, didn't communicate well and vehicle returned with a very dusty interior.
March 19, 2024
Reply from DLG Auto Services - Bristol
We apologise for the inconvenience you faced during your recent repair experience with us. We understand that the extended repair time and lack of communication caused frustration. Thank you for bringing them to our attention, as they help us improve our services and provide a better experience for our valued customers.
Dissapointed …
My car was with DLG for an insurance repair which went fine until it was returned to me scratched. The driver of my returned car said it had been scratched on receiving the car from me.
I had to challenge the reception which they accepted was their fault. I had to chase for a delivery date. It was always me calling them, they committed to calling me back which they never did.no compensation offered
March 12, 2024
Unprompted review
Reply from DLG Auto Services - Bristol
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Was kept well informed alit took much…
Was kept well informed alit took much longer than I expected.
March 6, 2024
They have made an excellent job of my repair…
They have made an excellent job of my repair work. I have been kept informed through out, any quires have been dealt with. A first class service for which i'm grateful.
February 12, 2024
Unprompted review
Badly let down by inefficiency and…
Badly let down by inefficiency and communication.
Failure to let the hirer company know that the hired car had been returned led to a man at our door threatening police action. My wife was very distressed.
The repair seems to be very good.
March 6, 2024
Reply from DLG Auto Services - Bristol
We sincerely apologise for the distress caused due to the miscommunication regarding the return of the hired car. We understand how distressing this situation must have been for your wife, and we deeply regret any inconvenience or distress caused. We have thoroughly investigated the matter and taken appropriate measures to ensure that such an incident does not occur again. We value our customers' satisfaction and will do our utmost to improve our communication and efficiency in the future. Thank you for bringing this to our attention, and we appreciate your feedback in helping us enhance our services.
Kept me informed of everything that was…
Kept me informed of everything that was being done on my car from start to finish
January 18, 2024
Very happy with the work done
Very happy with the work done on the car, helpful and friendly staff
February 16, 2024
I could not fault any of the processes…
I could not fault any of the processes for repairing my car. Once, the online accident report was completed, I was contacted by DGL Auto Servies with a date for collection. I was regularly informed about the status of the repair. I was happy with the repairs and the work was carried out to a very high standard. They were professional and friendly throughout the repair. Although I had to use DGL Auto Servies, I would highly recommend their services.
January 26, 2024
The whole experience from picking up…
The whole experience from picking up th3 car to the return of th3 car went very smoothly
February 16, 2024
First class
Again, a fabulous service. Car collected and returned on time (with a call from the driver beforehand). Efficient, lovely Admin ladies handled all the arrangements. Car returned looking like new! Many thanks to all.
February 8, 2024
Very good
Very good, communication great, the Repair was completed quickly and happy with the work.
February 8, 2024
PROFESSIONAL COMPANY!
Dealt with every issue promptly. Such an easy company to deal with, Would highly recommend.
January 26, 2024
My car was in your garage over one…
My car was in your garage over one month even it was not serious damage.
January 31, 2024
Reply from DLG Auto Services - Bristol
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
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