-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more
Company replied
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See what reviewers are saying
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more
Company replied
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom
- 03453030443
4.6
Excellent
380 reviews
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LONGISH WAITS.
TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.
August 19, 2025
Car collected on day arranged
Car collected on day arranged, kept updated on repair and car delivered on day agreed and within time specified.
Staff were very polite.
August 5, 2025
We were kept well informed of all…
We were kept well informed of all progress. Staff couldn't have been more helpful.
August 5, 2025
Car repair
They contacted me by phone and text at every stage to keep me informed.The job was completed very quickly and to a very high standard.The repair was excellent and the car was cleaned inside and out.
I would recommend DLG auto services in LongwellGreen and will use them again.Thank you to all for your help
July 22, 2025
A very easy and smooth repair
A very easy and smooth repair. Communication was excellent throughout and repair was completed quickly
July 17, 2025
Efficient and good quality repair.
July 10, 2025
Excellent Service!
I was asked for photos from all angles & it started very well in that they explained they would not collect my car until the spares had arrived. (My car had only cosmetic damage & was still roadworthy).
The chap that collected the car on his transporter was polite & a great character.
While in the workshop I was kept well informed.
I had regular updates and was told when the car would be returned so that I could arrange the collection of my hire car.
When the car was returned, the whole car was sparkling clean!
June 10, 2025
Unprompted review
Good comunication and did a good job
Good comunication and did a good job. Not much else to say.
July 10, 2025
From start to finish I received clear…
From start to finish I received clear communication, really friendy and helpful staff, it was just an easy process. I couldnt have asked for a better experience.
July 10, 2025
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Bad repair, problems getting remedial repairs on time
A minor repairin to the bottom half of the bumper, the joint gaps were far too large. If this had been expected before returning, why was it returned in this state?
Booked a follow up repair. Had the car from Monday to Friday and still not completed. Told DLG on the Friday that we needed the car returned on Monday or would need a courtesy car. I was told this would be OK. Phoned Monday morning to check and again told car would be returned. At 4.30pm on Monday with no car, phoned again and told not only did they not have a record of my earlier call, but car might be ready on Tuesday, when it was eventually returned.
Very poor service all round and not a very professional organisation
May 12, 2025
Unprompted review
Reply from DLG Auto Services - Bristol
Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.
Great service
Recently had work carried out following accident and needed new panels and boot etc and car came back like new and even valeted. Great service
June 18, 2025
Unprompted review
The repair was perfect the Audi supply of spares was awfulrvice was …
The problem with the repair was that it took 3 months but this was not of their making it was down to a lack of Audi spares .The work was truly magnificent my car feels like new although it is 10 years old. My local mechanic was also impressed by the standard of the repair
June 10, 2025
The repair of their repair third time lucky let's hope they send it to the main dealer
The first repair was below standard how this past quality checkes before being returnd I dont understand. With further issues with the car when returned.
Very poor updates and communication for the car to be returned for its second time, to repair the repair.
The second repair, well the quality was so shocking, with further issues with the car, parts missing, broken, falling out also not working.
Hopes for the third time lucky..... let's hope they send it to the Main dealership this time.
June 6, 2025
Unprompted review
Reply from DLG Auto Services - Bristol
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Very efficient and friendly service…
Very efficient and friendly service with clear communication throughout the process. Repair done well.
May 23, 2025
I didn't encounter any problems…
I didn't encounter any problems whatsoever. I was always kept informed of progress and the timing of collecting and returning of my car was as advised by customer services.
As for the repair, brilliant!
June 2, 2025
Unprompted review
The car was repaired very well.
The car was repaired very well. I was updated the progress of the repair process on a regular basis.
Stff were always profesdional in their dealings with me.
May 20, 2025
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