DLG Auto Services - Bristol Reviews 

There is part of the repair that has been missed.
I have not reported it or taken the car back .

Excellent communication, very courteous driver's and excellent repair. Would recommend highly.

Friendly staff and helpful staff

Keeping you informed and giving excellent service

Good service, everything was explained clearly and repairs were also good.

Communication with us was good. Friendly, personable staff. Repair was carried out to a high standard.

It took a while to repair my car but this was the fault of Dacia rather than DLG - non availability of spares. DRG made an excellent job of the repair and kept me informed at all stages of the job. Very friendly and helpful company. Would recommend them.

Excellent service, communication was excellent kept us updated all the way and the finished work was excellent, Highly recommend

Great experience, was booked in nice and quickly, I was kept up to date throughout, all staff were very polite and helpful, all work carried out has been to a high standard. Thanks DLG!

Guided to DLG Bristol by my insurers,accident involved two of our vehicles that were parked on our property,both undrivable vehicles stayed there for two weeks waiting for DLG to collect them.
Transport staff polite and professional, telephone desk staff polite and professional but quality of technical work and quality control extremely poor and advice by technical managers poor and full of unprofessional excuses.
Catalogue of poor work carried out on my car including ;loose chrome strip above panel that was repaired,important guidance stickers not replaced,front bumper damaged while car was in their possession.they replaced a door wiring loom and door handle twice because the door would not open every time on the keyless fob,eventually deciding to transport the car 40 miles from Bristol to a main dealership in Swindon for fault diagnosis.The dealership advised them that it was a £4.50 battery in the fob that needed replacement,you would have thought that they would have tried that first before replacing brand new parts particularly as while the car was in thier possession so long the overdue service dashboard indicater was showing(it is advised to replace fob batteries at service intervals).All the time car was sat at their premises for weeks on end and I spend endless amounts of time chasing them for updates.
My wife's car faired worse,they failed to identify accident damage (windscreen washer bottle),part repaired headlight fitted back on with the bottom bracket broken,poorly fitted the bonnet which damaged the other headlight and both headlight trims,fitted a wheelarch liner in the wrong position,scratched a wheel arch trim,lost a large headlight weather seal/gasket(that was another long wait while they ordered a new one).My car was returned twice and my wife's car three times through poor workmanship,so my advice is that if you cherish your vehicle and want it to retain its value do not allow DLG Bristol anywhere near your car. Written with honesty.please click on the one star reviews,there seems to be a down turn in quality since the new year.- Thank you DLG for responding to this review,it is unfortunate that you did not show this level of concern when the work was being carried out,I spent a lot of my time talking to your front line staff trying to sort the problems but not once did the Branch manager or upper management contact me.Apology....just standard company words.

I cannot fault any part of the service that I received, everyone I dealt with were friendly, efficient and professional. I received regular updates on the progress with my car and when I got it back, I was delighted with the work that had been done.
A big thank you.

Repair excellent, no faults

From start to finish was a great service. I could not believe in this day and age the efficiency and the polite attitude of all staff involved. The work carried out on my car was excellent. well done. RPA

Quick and efficient service. Good to receive an itemised list of all parts replaced. All looks and feels good to date. There is a lengthy guarantee on all work.

Standard of work was excellent and we were kept informed throughout
Polite and courteous

👍👍👍excellent

Great door to door service from work . I was kept informed by messages about progress of work. Took 5 days from collection to delivery. Repair looks like new.

Long delay for the car to be assessed and work commencing. Once started the service was quick and the repair was good. The car was returned quickly.