-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more
Company replied
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom
- 03453030443
4.6
Excellent
380 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless service
Great communication. Punctual pick up & delivery. Versatile to accommodate all our last minute requests. Great repair. Above all the rest I would say.
November 26, 2024
Great service
Great service, work undertaken with no issues and speedily done. They kept in touch throughout and I was very pleased with the car on its return!
November 14, 2024
Unprompted review
Absolutely excellent service from start…
Absolutely excellent service from start to finish with DLG Longwell Green Bristol.
Massive thank you to Rob who dealt with my damaged van and who was very patient and understanding of my unfortunate situation. Huge thanks to Cheryl on front desk who was extremely helpful too .
Excellent company who I throughly recommend to others in need of there services.
It's so refreshing in these modern days to deal with a reliable, genuine and professional company who actually call and message when they suggest.
Thanks again guys
Steve Green
November 13, 2024
Unprompted review
No hassle throughout the whole process…
No hassle throughout the whole process including the supply of the courtesy car. Fast and efficient service.
November 19, 2024
Great service.
Great service.
I was regularly kept updated for the duration of the repair.
November 13, 2024
I was really impressed with your…professionalism.
I was really impressed with your service.
It couldn’t have been smoother. Super impressed with the work you did.
November 13, 2024
Seemless service
November 6, 2024
Very good service
Very good service. Always polite and helpful and repaired my car quickly and well.
October 29, 2024
Delays in obtaining parts
Delays in obtaining parts, but kept up tp date with the situation.
October 29, 2024
Amazing job
DLG done an amazing job, my car is fully repaired and as new, wonderful and back in under a week!
October 9, 2024
Unprompted review
Excellent job and they keep you fully…
Excellent job and they keep you fully informed throughout. Very helpful and considerate.
Peter Lovell
October 24, 2024
Unprompted review
DLG were brilliant
DLG were brilliant. Friendly, helpful, punctual from start, picking my car up, to finish, bringing it back again. The repair was done speedily and the end result was fantastic. I was impressed with every contact I had with all involved with the repair of my car. Thank you.
October 22, 2024
Excellent service start to finish
October 15, 2024
Toal efficiency
I was treated with total courtesy. The car was collected and returned on time. I was pleased with the repair.
October 15, 2024
Great job and performed in good time
October 15, 2024
I found DLG very helpful
I found DLG very helpful, efficient and courteous.
The repairs they arrived out were extremely good and the car looks better than ever. Thank you DLG.
October 8, 2024
Exceptional service from start to…
Exceptional service from start to finish. Communication, professionalism and speed of delivery were superb. The finished repair is immaculate. Thank you!
October 8, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.