-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more
Company replied
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See what reviewers are saying
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more
Company replied
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom
- 03453030443
4.6
Excellent
380 reviews
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Reply from DLG Auto Services - Bristol
We appreciate your kind words and are thrilled to hear you had an excellent experience.
Good info on the repair
Good info on the repair, repair carried out quickly and really well
September 24, 2024
Reply from DLG Auto Services - Bristol
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
Outstanding!
From the first phone call to sorting delivery of the car back has been outstanding.
Great communication, everybody I have spoken to have been great, knowledgeable, friendly and fast.
Great job, highly recommend.
September 25, 2024
Unprompted review
Reply from DLG Auto Services - Bristol
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our service. We strive to provide excellent customer service and are pleased that our team met your expectations. We value your feedback and will continue to work hard to deliver the best possible service to all our customers.
Friendly and efficient staff
Friendly and efficient staff, from receptionists to assessors and mechanics. Good communication at all times, and the repair work was good and completed more quickly than expected.
Would certainly recommend. Thank you!
September 6, 2024
Reply from DLG Auto Services - Bristol
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that you found our staff friendly and efficient, and that you were impressed with the communication throughout the process. We're also glad that the repairs were completed to your satisfaction and ahead of schedule. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback.
Excellent repair and excellent customer…
Excellent repair and excellent customer service
September 23, 2024
Unprompted review
Reply from DLG Auto Services - Bristol
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were satisfied with both the repair and the customer service you received.
Reply from DLG Auto Services - Bristol
We appreciate your kind words and are glad to hear you found our service efficient and good.
I was happy with collection and reports…
I was happy with collection and reports of my vehicles repair , but since having my car back recently put through its annual MOT to be told drivers side led mirror indicator not working , I knew it was at time of accident as requested a friend to walk around car to make sure lights working , I have contacted Bristol who sent out a technician who replaced a side bulb , and looked at mirror and reported the motor had gone even though every thing else works puddle light mirror body and mirror heater, the glass also wont move so to me there is a plug issue ( I work in electronics) as a motor wont be on the same cable as a LED flasher relay , have again spoken to Bristol to be told via your polite reception as third party that my mirror is a sealed unit ( NOT ) and that they only disconnected mirror unit to make repair, hence why there must be a plug issue. LED's light fade not stop working like a standard bulb. Edit . Does this mean someone will be looking now ? Apart from this issue which I did not pick up on as only checked body work I was very pleased.
June 6, 2024
Unprompted review
Reply from DLG Auto Services - Bristol
We understand your frustration with the ongoing issue with your car's side mirror. We appreciate you bringing this to our attention and will be sure to share your feedback with the relevant team. We strive to provide excellent service and are committed to ensuring our customers have a positive experience.
I am so very happy with the work on my…
I am so very happy with the work on my car.It was beautiful inside and out.Thankyou and wonderful staff who I spoke to on phone and the two Marks who took my car away to be mended and bring it home.
September 3, 2024
Reply from DLG Auto Services - Bristol
We are delighted to hear that you are happy with the work on your car. We strive to provide excellent service and are pleased that our team met your expectations. We appreciate your kind words and positive feedback.
Car was picked up on time and I was…
Car was picked up on time and I was kept informed of progress
September 3, 2024
Reply from DLG Auto Services - Bristol
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and appreciate your feedback.
5 stars all day long
Professional, friendly, helpful, on time and thay did a fabulous job .... 5 stars all day long!!
August 29, 2024
Reply from DLG Auto Services - Bristol
Thank you for your kind words and the 5-star rating! We're so glad to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence in all that we do.
Vehicle back on the Road.
Vehicle was picked up when they said. Always kept in the loop, and was returned when they said with repairs completed.
July 29, 2024
Reply from DLG Auto Services - Bristol
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
From start to finish very good service
August 6, 2024
Reply from DLG Auto Services - Bristol
That’s great to hear, thanks so much for taking the time to share your experience.
Reply from DLG Auto Services - Bristol
Thanks so much for your kind review, we’re pleased to hear you had a great experience with our team.
Great service
Great service. Kept in touch all the way through the process and delivered on time as advised in advance.
Emma was very helpful and courteous throughout.
Great team and would use again. And recommend unreservedly.
The repair was first class - first time!
July 30, 2024
Reply from DLG Auto Services - Bristol
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
They did everything they promise
They did everything they promise. They picked the car up, took it away and returned it as good as new
August 6, 2024
Reply from DLG Auto Services - Bristol
We're thrilled to hear you had a positive experience with our service! We strive to provide the best possible care for our customers' vehicles, and it's wonderful to know we met your expectations.
Reply from DLG Auto Services - Bristol
Thank you for your 5* review
Reply from DLG Auto Services - Bristol
Thank you for your kind words. We're happy to hear you found our service fast, efficient, and informative.
The service was very good.
Well The service was very good it should of been 5 stars .
Because the car had to go back due to a few things not finished off, but have now been rectified, this may have been because of waiting for parts from VW. The job got stopped, it took about 5 months in all as the part was on back order. We were kept informed while waiting.the staff were very helpful
February 27, 2024
Reply from DLG Auto Services - Bristol
We appreciate your feedback and are glad to hear that the service was good overall. We understand that the delay caused by the back-ordered part was frustrating, and we apologize for any inconvenience this may have caused. We strive to provide timely service and will continue to work on improving our communication and parts availability. Thank you for your patience and understanding.
Excellent service from start to finish
Fast, well organised and professional service. I’d highly recommend DLG. Excellent all round. My car looks brand new. All staff were very friendly and helpful and nothing was too much trouble.
August 6, 2024
Reply from DLG Auto Services - Bristol
Thank you for your kind words and glowing review. We're delighted to hear you were impressed with our service, professionalism, and the quality of our work. We strive to provide a positive experience for all our customers, and we're thrilled that you found our staff friendly and helpful.
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