-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more
Company replied
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See what reviewers are saying
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more
Company replied
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom
- 03453030443
4.6
Excellent
380 reviews
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Took my car to DLG in Longwell Green
Took my car to DLG in Longwell Green. Was kept informed of the progress of my car. It was on the doorstep which was a bonus. Car repair was of a high standard and returned to me cleaned.
August 6, 2024
Reply from DLG Auto Services - Bristol
We appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We strive to keep our customers informed throughout the repair process and are glad you found our communication helpful. We're also pleased that you were happy with the quality of the repair and the cleanliness of your vehicle upon its return.
Top class repair to a high standard.
The repair was carried out to an excellent standard and with great attention to detail. The car was returned in immaculate4 condition.
July 30, 2024
Reply from DLG Auto Services - Bristol
We're delighted to hear that you were happy with the repair and the condition of your car upon its return. We strive to provide the best possible service and appreciate your kind words.
Reply from DLG Auto Services - Bristol
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team friendly and helpful.
Very happy with my repair to my car
July 15, 2024
Reply from DLG Auto Services - Bristol
We're delighted to hear you were happy with your car repair. We strive to provide the best possible service to our customers and appreciate your feedback.
Reply from DLG Auto Services - Bristol
We appreciate your kind words. It's wonderful to hear that you had a positive experience with our service.
Brilliant service from start to finish
Brilliant service from start to finish. Regular updates and information given.
Thanks to everyone.
July 23, 2024
Reply from DLG Auto Services - Bristol
We are thrilled to hear about your positive experience. We appreciate your kind words and are glad you received regular updates and information throughout the process.
They kept us informed all the way…
They kept us informed all the way through
Nice lady on the end of the phone and the job was done on time and A1 finish
July 23, 2024
Reply from DLG Auto Services - Bristol
We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our team and the quality of our work. We strive to provide excellent customer service and are happy to hear that we met your expectations.
My vehicle was collected promptly and…
My vehicle was collected promptly and returned ahead of time however there is an area of damage not repaired/replaced and despite leaving numerous voicemails no-one has got back to me regarding this.
July 16, 2024
Reply from DLG Auto Services - Bristol
We appreciate you taking the time to leave a review and we're sorry to hear about the damage to your vehicle. We understand how frustrating it can be when issues arise and communication is lacking. We will investigate this further and ensure that your concerns are addressed.
Excellant Service
My new Clio was crashed into by an Amazon delivery van on June 9th. After reporting the incident to Churchill on the same day I received a call from DLG the following day to arrange for my car to be collected and taken to the repair centre. When I asked for a courtesy car I was told there wasn't one available until the 3rd of July. I agreed for my car to be collected on Thursday 13th June as I was not prepared to wait until the 3rd of July for my car to be repaired. When my car returned from the garage on the 3rd July I was very impressed with the quality of the repair. Whilst the car was with DLG I was kept informed on when my car would be delivered back to me. Overall the service was excellent except for not being able to provide me with a courtesy car meaning I was without my car for nearly 3 weeks.
July 16, 2024
Reply from DLG Auto Services - Bristol
We understand your frustration with the lack of a courtesy car during the repair process. We strive to provide our customers with the best possible experience, and we acknowledge that this situation fell short of your expectations.
We appreciate your understanding regarding the availability of courtesy cars and your decision to have your car collected on June 13th. We are pleased to hear that you were impressed with the quality of the repair and the communication you received throughout the process.
Quality Service…
Great customer service on collection and return of vehicle and repair carried out was of ver.good quality.
July 10, 2024
Prompt and efficient attention
Prompt and efficient attention. Excellent repair in good time.
July 10, 2024
Very good communications
Very good communications. Car came back perfect and even cleaned inside and out!
July 3, 2024
Excellent all round service
After I was advised DLG were allocated by my insurance to repair my car they contacted me to arrange collection but living locally and it was drivable I took it and was able to discuss the damage with a engineer and what happens next . I was text later in the day to be advised the car was being assessed and given a link to a progress tracker . The following day received further text advising the repairs had been agreed and had started.
I was able to follow progress on the tracker and was advised within 7 days the repairs had been completed and I rang to arrange collection . On collection I was able to look over my now gleaming repaired car which looked ready for the show room .
I am very happy with the good all round service from communication, tracker and repair as expected and cannot reckoned them enough .
June 3, 2024
pick up and return on time
June 19, 2024
Door to door service
Made the arrangements and it seemed like it was within hours they picked up my vehicle. My car returned fully repaired in less than a week complete with a 5year warranty on the work conducted. Workmanship was excellent. Can't believe the level of service throughout. Would use them again without a doubt but also hope not to have the need to.
May 16, 2024
Great people
Great people, on the phone and in person. Superb work. Given my weeks were interrupted, the treatment my car and I received was exemplary. I had a replacement vehicle. My car was returned looking "good as new". Full marks all round
June 5, 2024
Excellent service
May 13, 2024
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