My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more
Company replied
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
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My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more
Company replied
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more
Company replied
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom
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Very good repair. Not fantastic communication with auxillis.

Reply from DLG Auto Services - Crawley
They are very understanding when issues arise . Quick ,clean and promising to their day to day job . Very efficient and very helpful on advice taken .
Always a first class service from the time they take the car to the time they return it. Never an issue with the communication, assistance and most of all the workmanship. Second to none, thank you
My car now looks as good as new. DLG service is just next to none. They are very efficient and I was updated every step of the way.
I was very pleased with the repair to my damaged front bumper. I found them very efficient and helpful, I could quite happily recommend them.
The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.
Very efficient collection/fix/return of my damaged vehicle.
Top class service. I can’t fault their work. It pays to be insured with a big company like Churchill - a very streamlined service, with no hiccups.
Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.
Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.

Reply from DLG Auto Services - Crawley
Courteous staff, repair was completed to high standard, however, communication with updates on repair could have been better.
Everything went smoothly with all staff most efficient,pleasant and helpful.
Most pleased with the workmanship.
Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.
An excellent experience with DLG Auto Services Crawley and my insurance company. Very efficient and my car was returned to me in good as new condition. Would highly recommend.
This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.

Reply from DLG Auto Services - Crawley
An excellent repair to my vehicle . All the people I dealt with were friendly and professional very co operative and informative. Highly recommended .
The staff was very helpful and efficient. They kept me up-to-date with everything that was happening.
A completely satisfactory experience. First class in every phase of the transaction. The repairs were completed to a very high standard. Highly recommended.
Quick and excellent service and was kept informed at all times.
The efficiency of collection and then delivery of repaired car and the courtesy car. The excellent quality of the repsir
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