DLG Auto Services - Crawley Reviews 

301
TrustScore 4.5 out of 5

4.4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more

Company replied

Rated 5 out of 5 stars

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more

Company replied

Rated 5 out of 5 stars

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more

Rated 5 out of 5 stars

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom

  • 0345 3031590

4.4

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(301)

674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good repair, poor communication

Very good repair. Not fantastic communication with auxillis.

July 6, 2023
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Hello

Thanks for leaving your feedback. I'm extremely happy to read you re happy with the repair. I'm sorry the communication with the courtesy car provider - Auxilis wasnot up to their usual standard and spoiled the experience for you.

Rated 5 out of 5 stars

The service from DLG was excellent

The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.

June 28, 2023
Rated 1 out of 5 stars

Awful customer service

Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.

Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.

June 9, 2023
Unprompted review
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Thank you for taking the time to share your valuable feedback with us. We are sorry to hear about the inconvenience you faced during your recent visit to our Crawley site for car repairs. Please accept our sincere apologies for the same.

We have already taken note of your concerns and have escalated them to the concerned manager. They will be looking into this matter in detail to ensure that such issues do not arise in the future, and we can improve our customer satisfaction levels.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.


Rated 5 out of 5 stars

Very efficient service

Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.

May 15, 2023
Rated 5 out of 5 stars

An excellent experience

An excellent experience with DLG Auto Services Crawley and my insurance company. Very efficient and my car was returned to me in good as new condition. Would highly recommend.

May 5, 2023
Unprompted review
Rated 3 out of 5 stars

Could have been 5 stars

This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.

April 26, 2023
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Hello, thanks for your review. I'm sorry to hear about the delays in repairing your car. I've shared your comments with the leadership team to improve the customer journey in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look