DLG Auto Services - Crawley Reviews 

301
TrustScore 4.5 out of 5

4.4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


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Rated 5 out of 5 stars

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more

Company replied

Rated 5 out of 5 stars

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more

Company replied

Rated 5 out of 5 stars

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more

Rated 5 out of 5 stars

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom

  • 0345 3031590

4.4

Excellent

TrustScore 4.5 out of 5

301 reviews

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4.4

All reviews

(301)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

I was so upset when my car was reversed…

I was so upset when my car was reversed into. DLG Auto services have done an amazing job repairing it. She looks brand new (and fitted a branded tyre which was above and beyond my expectations!) Great job, collected and bought back on time too. Thank you.

August 14, 2023
Rated 5 out of 5 stars

Excellent Repairs

I was contacted the day after notifying my insurance company of the accident and I dropped my car off the following day.

The repairs took far less time than expected and were excellent.

July 21, 2023
Rated 5 out of 5 stars

DLG - Crawley

Kept upto date with progress. Repairs completed well within estimated timescales. The whole process was without stress which is really important during a difficult time following an accident.

July 30, 2023
Rated 4 out of 5 stars

One of my spare true nut was left in…

One of my spare tyre nut was left in the car instead of in the box from where it was taken. I did not know what it was and had to contact the company to inform them about it. It was later, I was told what it was. One would expect a company to make sure everything is on the right place before returning the vehicle

July 25, 2023
Rated 5 out of 5 stars

i would give six stars if possible

Brilliant from start to finish The staff were brilliant and the repair fantastic. Everything was done efficiently and my car was returned in pristine condition. I can't rate these people and their work from the minute they made contact until delivery of my lovely cleaned and beautifully repaired car

July 20, 2023
Rated 3 out of 5 stars

Repair susuki swift

Delay of repair due difficulty obtaining part

July 11, 2023
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Hello, thank you for leaving your feedback. I apologize for the delay on our part. Unfortunately, this delay was caused by circumstances beyond our control. We appreciate your patience and understanding in this matter.

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