My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more
Company replied
Location
Switch locationBalcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
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See what reviewers are saying
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more
Company replied
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom
- 0345 3031590
4.4
Excellent
301 reviews
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Very helpful and quick at picking car…
Very helpful and quick at picking car up plus all work done on my car has been very good thanks ..
January 26, 2024
Fantastic!!!!
I recently had my car repaired by the Crawley team and the service was impeccable from start to finish. The team kept me updated and did a brilliant job on repairing my car. To top it off 3 weeks after returning my car I received a well needed car wash kit in the post. What a lovely gesture. Wish i could give more stars!!!
December 14, 2023
Unprompted review
They did an amazing repair job after…
They did an amazing repair job after repairing after someone had crashed into me.
So good that it looked brand new
January 26, 2024
Great team of people, Crawley site.
It was going to be an interesting repair due to Christmas getting in the way but the DLG team came in under time on the estimated fix date. Had to visit the works a few days after having the car returned for a tailgate badge that was a bit slow in coming, but again all done in a professional manner and good after repair comms with the on site team who really made you feel a wanted customer.
January 26, 2024
Good service.
December 27, 2023
Generally good experience!
December 27, 2023
Repairs to car.
Very responsive. Fab curtesy car. Good communication. Repairs completed in a timely way and as planned time wise.
Couldn’t fault them.
December 6, 2023
Great service and support.
A really pleasant experience during a stressful time. The team were so helpful and professional. The repairs were first class too...
December 6, 2023
highly recommend
Excellent communication throughout, faultless service would recommend
November 29, 2023
Customer service
November 29, 2023
Reliable and trustworthy garage
Reliable and trustworthy garage. All the work that needed to be completed on car was done so with care and in an appropriate timeframe
November 21, 2023
A smooth and professional operation…
A smooth and professional operation from start to finish. Kept me informed of repairs and pick up / delivery/ courtesy car all through the process. Repairs of a very high standard.
November 4, 2023
Excellent service
All staff were really helpful and understanding. Nothing was too much trouble. My car was picked up on the Saturday and returned in excellent condition the following Thursday.would definitely use again.
November 15, 2023
The repair and service was excellent 👍
October 20, 2023
Good service at every stage!
Well informed as to what was to happen, good job completed on repairs, no complaints or concerns.
November 2, 2023
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