They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car... See more
Company replied
Location
Switch locationCunninghame Road, Clyde Industrial Estate, G73 1PP Glasgow, Scotland, GB
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See what reviewers are saying
Initially all going well re repair, car returned though missing mirror cover. So sent back and to be fair they were quick to provide courtesy car and sort problem. Staff helpful, apologetic too and co... See more
My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... See more
Company replied
My car needed a new wing, bumper and headlight after being in a crash.. Was initially told that my car could possibly be written off due to it being 13 years old.. But this dream team worked their mag... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cunninghame Road, Clyde Industrial Estate, G73 1PP, Glasgow, Scotland, United Kingdom
- 0345 3031623
4.7
Excellent
579 reviews
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Excellent service from first contact to…
Excellent service from first contact to delivery of fully repaired car. Car was returned cleaned inside and out ... felt like a brand new car. No complaints or improvement recommendations... delighted. Many thanks.
April 1, 2025
Everyone was helpful
Everyone was helpful, clearly explaining what was happening currently and what to expect next, with an indication of expected timelines. The online tool made it easy to keep track of the status of the repair and when completion was expected.
March 17, 2025
My car was collected from home and…
My car was collected from home and after that I was informed frequently on the progress of repairs also I got my car back 6 days earlier than the initial time given to me. The car was returned in a nice clean condition basically as good as new. Therefore I am completely satisfied with the repair and the service you suppled. Well done to everybody.
March 25, 2025
from day one the service i got was so great…
from day one the service i got was so helpful the person who took my call was very considerate and understanding I had nothing to do every thing was arranged even down to a courtesy car and the uplift of my damaged car then the work carried out on my car was of a very high standard
March 11, 2025
Good service for accident repair
March 11, 2025
Excellent Service
Excellent Service
Kept me well informed with timings for pick-up/drop-off, and progress of the repair, which was to the highest quality
March 4, 2025
May use AI-assist with repliesRead more
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Poor customer service
Minor rear collision that damaged my bumper and activated all the collision features on my car, They repaired the bumper, headrests and seatbelt, however the Collision warning that came on as a result of the collision was not reset as they said "its the front sensor and you were hit from behind so we cannot fix it", In addition to this when I got in the car to drive it the handle for the parking brake had been broken off and left in the cup holder with no explanation. REally poor service
March 5, 2025
Unprompted review
Reply from DLG Auto Services - Glasgow
We understand your frustration with the recent repair experience. We strive to provide excellent service and are disappointed to hear that your expectations were not met. We appreciate you bringing these issues to our attention. We will review your case with our service team to ensure that we address any concerns and improve our service moving forward.
The full repair from start to finish…
The full repair from start to finish went very smoothly, car picked up on day specified and was kept up to date with repair progression and car delivered back to house all cleaned as well.
March 4, 2025
Quality of work was very good.
Quality of work was very good.
However the delays, 5 weeks, were very frustrating.
Being advised every 2/3 days that the work is delayed yet again is frustrating. Better being told a realistic time frame at the beginning.
March 4, 2025
Reply from DLG Auto Services - Glasgow
We appreciate your feedback on the quality of our work. We understand that delays can be frustrating, especially when they are not communicated clearly. We strive to provide accurate timelines and will work to improve our communication processes to better manage expectations.
Took a long time.…
Took about 6 weeks to complete a relatively small repair. Sometimes pro.ised to call but did not. Standard of repair was excellent.
March 4, 2025
Reply from DLG Auto Services - Glasgow
We appreciate you taking the time to share your experience. We understand your frustration with the extended repair time. We strive to provide timely service and will review our processes to improve our communication and efficiency. We are really pleased to hear that you were satisfied with the quality of the repair.
Great service throughout
Contact was print and efficient and very easy for me - excellent service from start. Thank you
February 11, 2025
Car spotless when returned and high…
Car spotless when returned and high quality repair
February 11, 2025
Very helpful staff
Very helpful staff. Collected car when it was arranged and kept me informed of progress. Returned car when it was arranged.
Very pleased and happy with the service.
February 4, 2025
Good communication throughout the job
Both drivers telephoned with a 30 minute warning of their arrival both to remove the car and return and both were courteous and pleasant. There were text updates on the progress of the car and the expected completion date.
February 11, 2025
Good communication and customer service
January 28, 2025
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