Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Company replied
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See what reviewers are saying
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
4.7
Excellent
534 reviews
Asks customers to review
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Fabulous!!!
Efficient, fast and professional service from day 1. Repairs of gold standard. Absolutely delighted with it. And Paul, the delivery driver who collected and dropped off was one of the nicest people you could meet. 5 star service, thank you
May 23, 2024
Unprompted review
Hassle Free
Car was collected , repaired and delivered back within one week . Excellent communication. Great quality of repair .
May 16, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Communication has been difficult
Communication has been difficult to speak to a person even when numerous messages were left on the answerphone, but no one ever returned my call
May 21, 2024
Reply from DLG Auto Services - Manchester
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct
Excellent in every way
The whole experience was excellent from the communication, the drivers and the repairs.
Great service thank you.
May 8, 2024
Excellent service
Excellent service
I was updated on a regular basis on how the repairs were going
Very please - car looks like new
April 30, 2024
Excellent communication collected car…
Excellent communication collected car on time agreed a high quality repair carried out and delivered on time. I would highly recommend for all aspects of any work required.
April 30, 2024
Excellent service and very happy with…
Excellent service and very happy with repairs after accident.
April 23, 2024
Excellent service
Excellent service, very quick turnaround. Staff very helpful, pleasant and kept me informed of what was getting done and when it would be finished. Pickup and drop off service excellent. Repair to car excellent. Made a stressful time go very smoothly. Would highly recommend.
March 22, 2024
They collected my car from my address…
They collected my car from my address and took the car to Manchester for repair. They kept me informed about the car and returned it to my address after letting me know by phone.
DLG also contacted me about a missing water bottle lid and arranged a replacement. Brilliant to deal with
April 16, 2024
Very efficient and helpful
Very efficient and helpful. We are very pleased with the car.
April 16, 2024
Very polite staff
Very polite staff. Able to answer any queries quickly and respond back to telephone calls.
Would recommend.
April 16, 2024
It was quick and of high quality
It was quick and of high quality. My main problem was getting online information about when the job would be finished.
April 16, 2024
Very bad company
This company is a total failure. My rear bumber needed painting - they took the car away brought it back after a couple of days - it turned out it had runs of paint on the bumber and my booth was full of stones and sand?! and the car had an extra 4miles driven. After a complaint had been written they took the car back to then bring it back for the 2nd time with the rear light and plastic around it haven been painted, with one of the wheels being covered with scratches. They then took the car back for the 3rd time - brought it back after a week - to find that my booth was a mess - everything that was inside the booth had been turned into one big mess including all of the stuff in the compartment being thrown out. The balancing wheight had been silver instead of black. A total lack of professionalism, I will never go back to this company - not once did anyone apologize to me.
April 8, 2024
Unprompted review
Reply from DLG Auto Services - Manchester
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact them direct
DLG were very efficient
DLG were very efficient. My car was taken away and the worker who collected it was polite and on time.
when the work was completed it was brought back to my home address cleaned.
I am happy with the repairs and have no hesitation in using them again.
April 10, 2024
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