Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Company replied
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See what reviewers are saying
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
4.7
Excellent
534 reviews
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Do not use this company !.
Do not use this company !.. crap service start to finish .. apparently their workshop controller plays a good game of hide and seek and can never find him.
Excuses after excuses !
May 27, 2024
Unprompted review
Reply from DLG Auto Services - Manchester
We understand your frustration with the service you received. We value your feedback and will use it to improve our operations. We apologise for the inconvenience you experienced.
Really great service and the repair was…
Really great service and the repair was invisible.
July 10, 2024
Hassle free Repairs
Staff lovely especially the driver who took and brought back my car. Repair excellent the car looks as good as new.
July 3, 2024
I'm not happy with this service rugby…
I'm not happy with this service rugby rubbi.
July 8, 2024
Unprompted review
Reply from DLG Auto Services - Manchester
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
Very satisfied
The company kept me well informed at all times and staff were very helpful at all points of contact. The service was much quicker than expected and the pick up and drop off was painless.
July 3, 2024
Excellent service and communication.
Excellent service and communication.
June 26, 2024
Unprompted review
Communication to the customer has not…
Communication to the customer has not improved since my last dealing with your company. Work did complete on time
June 26, 2024
From 1st contact regarding my claim…
From 1st contact regarding my claim with Direct Line they have been fantastic, they did exactly what they said they would do and kept me updated all the way. Thank you especially to Sandra & Olivia in Customer service for their excellent friendly customer service skills.
The quality in the workmanship is outstanding!
Thank you for bringing my car back to life!
5* all the way!
June 19, 2024
Was impressed with communication and…
Was impressed with communication and the quick turnaround
June 19, 2024
From collection of the car to the…
From collection of the car to the return the service was very professional, the repair was carried out to a high standard. Having been in the automotive industry for over 50 years it's nice to know there are still companies that care.
May 20, 2024
Unprompted review
Excellent door to door service
Excellent door to door service and hassle free. A courtesy car was dropped off and my car taken for assessment/repair, I received a phone call later the same day with the result of the assessment and a completion date, the work was completed well within the timescale. All staff were friendly and efficient, keeping me up to date with the progress of the repair.
May 21, 2024
Everything was done when you said it…
Everything was done when you said it would be and the repair was perfect very please with your service.
June 5, 2024
Great service
Very easy process from start to finish. Staff were very helpful and polite and very efficient. Did a great job repairing my car. Thank you.
May 29, 2024
Really bad company to have any works…
Really bad company to have any works done to your vehicle. Steer clear of here if you can!
May 29, 2024
Reply from DLG Auto Services - Manchester
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Excellent customer care
Excellent customer care, fantastic workmanship, just a bit of a wait for parts but I was kept informed.
May 21, 2024
kept me regularly updated about the…
kept me regularly updated about the repair, you could also track the repair online - that was very useful. Please with the quality of repair. Everyone that I spoke to were very friendly and helpful.
May 21, 2024
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