Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Company replied
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See what reviewers are saying
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
4.7
Excellent
534 reviews
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Good repair fast and efficient
January 28, 2025
Would definitely recommend
Excellent service good communication and advice everything went smoothly, hire car dropped off and our car taken in work done was spot on .
January 22, 2025
Highly recommended
Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home address fully valeted inside and out. Staff very friendly and approachable.
January 22, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We had rear door repaired perfectly but…
We had rear door repaired perfectly but we also had smaller damage at front of car which was not done that we now believe was incurred in the accident
December 18, 2024
Reply from DLG Auto Services - Manchester
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns
Fantastic service
Fantastic service. Prompt and efficient. Only negative and it’s a very small negative is that the car was a little dirty and didn’t smell
Very nixe
December 18, 2024
The service was professional from start…
The service was professional from start to finish. No hassle, friendly staff.
December 18, 2024
The service was excellent
The service was excellent, we were advised of both the collection and return times of our car. Repairs were done efficiently and quickly. Well Done
November 11, 2024
Prompt- timely-courteous
I was contacted promptly after our accident with clear instructions how to send pictures and info via my mobile phone.
The car was picked up as promised and returned within the time frame given. All people communicated well and were polite.
The only upset was the unavailability of a courtesy car for a whole 2 weeks-, but I am unsure if this was the insurer's fault rather than the garage's duty.
In which case the garage deserves full marks.
October 29, 2024
Took all the stress out of a very…
Took all the stress out of a very stressful time
November 26, 2024
These guys go above and beyond..
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from day 1 and every single person I had any contact with, from the guys who came to pick my wreck up, to the girls on the phone , the engineers, everyone..were all so professional and helpful.
Would definitely recommend this place to everyone, cant fault a thing.
Thanks again! X
November 26, 2024
Perfect car repair
Perfect car repair, excellent service and communication and the car was immaculately valeted and returned.
Top class all round
November 26, 2024
Good communication
Good communication, helpful delivery drivers and the repair completed in half the time expected.
November 19, 2024
Repair was done in timely fashion and…
Repair was done in timely fashion and kept updated
November 19, 2024
Very professional
Very professional, knowledgeable and courteous service. The repair work was carried out to a high standard.
November 5, 2024
VERY BAD AUTO SERVICES ,NO…
VERY BAD AUTO SERVICES ,NO CONTACT,DELIVERD BACK TO ME WITH DINTS ANS SCRATCHES ALL OVER VAN.DOORS NOT FITTING
November 4, 2024
Unprompted review
Reply from DLG Auto Services - Manchester
We understand your frustration with the recent service you received. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations. We take your feedback seriously and will use it to improve our processes.
I all was satisfactory and prompt
November 13, 2024
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