Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Company replied
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See what reviewers are saying
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
4.7
Excellent
534 reviews
Asks customers to review
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Came & took car & returned it on time & the repair was faultless & it had even been washed & valeted
Came & took car & returned it on time - it looked
November 13, 2024
Speedy quality repairs
November 6, 2024
Thanks for making a tricky time bearable
Your part in our recent claim was exemplary. The people we encountered were courteous and efficient, the repair was done well. All of this made the trauma of dealing with an accident so close to our house move more bearable.
November 6, 2024
Very friendly staff nothing to much…
Very friendly staff nothing to much trouble collected an delivered my car after an excellent repair you cannot tell it was damaged
October 29, 2024
Friendly and Efficient.
DLG Auto Services collected my car, did the repair and delivered the car back to me. And when I noticed a small problem with the repair, they have agreed to take the car back and sort the problem. Friendly and efficient.
October 29, 2024
Fast and Efficient
They were very efficient and quick when dealing with my car. My car was picked up a few days after a phone conversation with then. They had a very useful tracker to see where they were up to with my repairs. On top of that the repairs were finished soon that first thought. Everyone I spoke to was very friendly and happy to help.
October 29, 2024
Great service
Great service. They could not pick my car up but offered me a taxi to the centre and when I had to collect it. I had several scuffs on my car and the work done on it looks great. They returned the car polished and clean. They have an online tracking system to keep a view of the progress and they completed the work faster than estimated.
October 24, 2024
Unprompted review
great service
October 22, 2024
dlg auto
dlg auto
i found them to be very helpful and they did an excellent job of my car from pick up to return
October 22, 2024
A great service from start to finish
The entire service was faultless from start to finish. I was telephoned to arrange collection of my car and given a collection time. The driver collecting the car telephone half an hour before arriving. The car was put on a transporter (very carefully) when it arrived at DLG I was telephoned and texted to say it had arrived and the work would commence. I was contacted to say what work was to be carried out and given a completion date. Works were completed on time and I was texted and telephoned to arrange for my cars return. Which was again carried with no fuss and delivered with all works completed and fully valeted inside and out I really excellent service well recommended
October 13, 2024
Very efficient service and your lovely…
Very efficient service and your lovely people kept me informed.
October 15, 2024
Approved repaired by my insurance…
Approved repaired by my insurance company.Excellent job and service to match.
October 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took much longer than expected for a…
Took much longer than expected for a minor bump
September 24, 2024
Reply from DLG Auto Services - Manchester
We understand that waiting longer than expected can be frustrating, especially for a minor repair. We appreciate your patience and hope you're happy with the final result.
Good customer service and repair work
They picked up my car and returned within a reasonable period and the repair work is good. They also kept me updated of the progress. I am happy.
September 26, 2024
Unprompted review
Reply from DLG Auto Services - Manchester
We're thrilled to hear you had a positive experience with our service. We appreciate you choosing us for your car repair needs. We're glad you were happy with the communication and the quality of the work.
I have had my vehicle repaired 3 times…
I have had my vehicle repaired 3 times and had a very good experience every time I would recommend them to anyone
September 17, 2024
Reply from DLG Auto Services - Manchester
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your recommendation and are glad to hear that you have had a consistently good experience with our services.
Reply from DLG Auto Services - Manchester
Thank you for your 5* review
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