DLG Auto Services - Middlewich Reviews 

298
TrustScore 4.5 out of 5

4.7

Pochin Way 41, CW10 0GY Middlewich, England, GB


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Rated 5 out of 5 stars

Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more

Company replied

Rated 3 out of 5 stars

Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more

Company replied

Rated 5 out of 5 stars

Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more

Company replied

Rated 5 out of 5 stars

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom

  • 0345 3031679

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.7

All reviews

(298)

475 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional company to deal with !

DLG made a great job of my car repairs. The car came back looking like new ! From start to finish i was kept up to date with the progress of the repair work and from collecting my car to returning it took 7 days ! A very professional company to deal with.

August 14, 2023
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! My car was collected and returned to my home address and the work completed was to a high standard. The communication from the garage was great as well, keeping me informed of collection and drop off times and updates on work as completed. Would definitely recommend.

August 8, 2023
Rated 3 out of 5 stars

Mark on car when returned

They did a good job of repairing the back bumper but the car come back with a red mark on the front bumper so had to put some t cut on it and it come off wasn’t very impressed as I thought it was a scratch as well but it wasn’t thankfully

July 16, 2023
DLG Auto Services - Middlewich logo

Reply from DLG Auto Services - Middlewich

Hello, thanks for leaving your review. I'm sorry there was an issue with your repair. I've shared your feedback with the leadership team to prevent similar situations from happening in the future.

Rated 5 out of 5 stars

Good service

Booked into this garage through my insurance. I was fully informed at all stages. The bumper was not fitted properly. No issues. It's going in to be fitted properly with provision of a courtesy car. Can't fault them despite the inconvenience.

August 1, 2023
Rated 5 out of 5 stars

Excellent Service Received

Can’t recommend DLG Auto Services, Middlewich enough. I was contacted quickly after reporting my accident to the insurance company. I was kept informed at every step of the way and was able to arrange a date for repair that was convenient for me. The member of staff who collected my car couldn’t have been more helpful - even offering to show me how the courtesy car worked after I was left with no details from hire car company member of staff. My car was collected, repaired and returned in a week. My car looks as good as new and had been cleaned inside and out. Thank you.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

They were excellent at keeping me informed of the repairs and time it would take before I got my car back. The work done is first class, very impressed it looks like it has just come out of the show room again. Great service.

July 18, 2023
Rated 4 out of 5 stars

Inconsistent communication

Would have been 5 stars but lack of communication between staff/departments was rather unnerving I was told my car would be ready on a certain date but two days prior I was informed there was a delay and I would be contacted the following week with an update. However on the original completion date I was told my car would be delivered to my home that day!!!
The hire car lease had been extended because of expected delay but when I rang them I was told it couldn’t be collected until after the weekend! I received a phone call on Saturday telling me they were at my house to collect the cat - I was out! This meant a mad rush to get back home.

July 19, 2023
Rated 5 out of 5 stars

Accident claim

After a my car was damaged,I received a phone call from DLG who arranged the collection,delivery and repairs to my car.
Dor to door service as brilliant and kept up to date on the progress of my car.
Ican only praise DLG for a professional an first class service. The repair was completed to a superior finish and overall superb.

July 19, 2023
Rated 5 out of 5 stars

Very speedy

Very speedy, super polite

Don't have bad word to say, wonderful repairs, super flexible in return of the vehicle and pleasant and polite at every step of the process!

July 4, 2023
Rated 4 out of 5 stars

Great service

Had to wait 2 weeks to get my car collected but once they had it, it was a very quick process and I was updated every step of the process. Work was done to a high standard. Very lovely staff. Overall very pleased.

July 11, 2023
Rated 5 out of 5 stars

Generally excellent

Generally excellent. Very good repair and information. Only thing needing attention is letting customer know when they actually get the car back not when repair is complete which to some extent is not relevant.

July 11, 2023

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