It took 3 attempts to get a satisfactory outcome to my repairs.I refused delivery on 2 occasions as not happy with work done.On first occasion returned to me without being checked over by anyone, sent... See more
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See what reviewers are saying
This company delivers a world-class service. My car was taken away for repairs to the front of the vehicle & from day 1 each member of staff that spoke to me was courteous, helpful & gave custom... See more
Company replied
5⭐️ service from start to finish. Staff were helpful over the ‘phone, explained exactly what was going to happen and guided us through everything. Regular text updates were appreciated. Car has been r... See more
My car was taken to Middlewich after an accident which wasn't my fault. DGL were amazing, kept us updated by phone, the workmanship done is outstanding and I am beyond delighted. The curtesy car I wa... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
- 0345 3031679
4.8
Excellent
292 reviews
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Car was delivered on time and served us…
Car was delivered on time and served us well during the time our car was away.
April 22, 2026
Reply from DLG Auto Services - Middlewich
We're happy to hear that our service met your needs while your car was unavailable. Thank you for your positive feedback and your time.
Very good service from start to finish
Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.
March 30, 2026
Unprompted review
Reply from DLG Auto Services - Middlewich
We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.
March 2026 update.
After waiting three months, i was told that my repair was complete, the hire car my insurance company provided me with was collected and a few days later DLG contacted me to arrange the return of my vehicle,
On return of my car before allowing them to drop it off i checked the underneath of my car only to find that they had refitted damaged parts to my car, they also failed to fit other parts which should have been on the car.
I refused to accept the vehicle and sent it back.
I was contacted to say that the damaged parts were on back order and that they would return my car to me and once available they would collect and fit them to my vehicle.
I said they could, but i was not prepared to pay my excess until the repair had been completed in full, they refused, so i told them to contact me when the repairs were completed.
Guess what I’m still waiting, and I’ve not been provided with a courtesy car!!!!
March 2026 update……
Nearly four months now and i still haven’t had my car back, DLG still haven’t even bothered to contact me with an update on when i can expect my car to be repaired.
Good luck to anyone else that is expecting a repair from this company, absolute joke.
If you do have a repair done by this company please check that any repairs are done correctly as they may refit damaged parts to your car as they attempted to do with me!!!!!
November 24, 2025
Unprompted review
Reply from DLG Auto Services - Middlewich
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your repair, the incorrect parts, and the delay you've experienced. We'll investigate this situation and work towards a resolution. Thank you for your patience.
Great service and excellent…
Great service and excellent commonication.
Thank you
February 2, 2026
Unprompted review
Reply from DLG Auto Services - Middlewich
We are happy to hear that you had a great experience with our excellent communication and service. Thank you for your kind words!
No comaints
Car picked up nice and early in the dsy. Work completed and car returned promptly
January 16, 2026
Reply from DLG Auto Services - Middlewich
We're happy to hear that your car was picked up early, the work completed, and the car promptly returned. Thank you for your positive feedback!
This company delivers a world-class…customer service
This company delivers a world-class service. My car was taken away for repairs to the front of the vehicle & from day 1 each member of staff that spoke to me was courteous, helpful & gave customer service that was second to none. I was continually kept informed of progress, the repair carried out was excellent & my car was returned to me in showroom condition inside & out. Throughout the whole experience I felt totally looked after.
Thank you to: Lauren (cheerful & positive)
Ross (delivered a lovely courtesy car)
James (kept me informed)
Carl (returned my car after repair)
A 6****** score to all.
December 19, 2025
Unprompted review
Reply from DLG Auto Services - Middlewich
We're happy to hear that you received world-class service. We appreciate your kind words regarding our team's courtesy and helpfulness. It's great to know you were well-informed, satisfied with the repair quality, and that your car was returned in excellent condition. Thank you for your high rating!
Absolute great service and great…
Absolute great service and great repairs great communication
December 5, 2025
Unprompted review
Very efficient and professionally done…
Very efficient and professionally done the job.
December 2, 2025
Unprompted review
I just had my car back from their…
I just had my car back from their branch in Middlewich. I would give it 6* if I could. I am over the moon with the service. The car was repaired very quickly to the highest standards, and amazing communication kept me informed through the whole process. The car was returned cleaner than when it went in! Thank you so much DLG!
November 6, 2025
Unprompted review
Excellent Service
Excellent Service, good communications. Repairs, collection, delivery and courtesy car provided exactly as promised. Really grateful, thankyou.
October 30, 2025
Unprompted review
Good as new
I love my car and the damage was a bit of a choker for me .but the staff at middlewich returned the car as good as new and with an extra good shine with it. A first class service ! Thank you!
September 2, 2025
Efficient
Very quick, kept me up to date with everything and did a great job at repairing my vehicle
August 26, 2025
Everyone was very helpful
Everyone was very helpful, did exactly what they said they would be doing and when
August 12, 2025
Superb service from start to finish 👍
Superb service from start to finish 👍
All staff I have dealt with have been excellent, communication has been first class. Repairs great.
I was so relieved to hear my insurance company, Darwin Insurance used them for their repairs. Would highly recommend !
August 11, 2025
Unprompted review
Outstanding
Kept to the time planned for the pick up and drop off of my vehicle. Truck driver was polite and friendly. They kept me updated with how the repairs were going and the finish on the repairs was exceptional.
August 5, 2025
Excellent service
Very professional, kept me informed throughout, collected my vehicle from home and dropped it off again once repaired. I didn't have to chase them up for anything. Very pleased with the service.
July 10, 2025
Excellent work you did, thank you.
I felt valued as a customer speaking to the handle caller, and i was very pleased for the van, to be repaired the same day after the spare part was provided.
July 10, 2025
Efficient Service
The collection and delivery drivers were polite and efficient, and the repair was excellent.
May 28, 2025
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