DLG Auto Services - Middlewich Reviews 

298
TrustScore 4.5 out of 5

4.7

Pochin Way 41, CW10 0GY Middlewich, England, GB


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Rated 5 out of 5 stars

Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more

Company replied

Rated 3 out of 5 stars

Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more

Company replied

Rated 5 out of 5 stars

Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more

Company replied

Rated 5 out of 5 stars

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom

  • 0345 3031679

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.7

All reviews

(298)

675 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. The staff are polite and friendly.
The service they provide is excellent, from picking the car up to dropping it off. Everything is done timely and efficiently.
Progress updates are frequent.
Very professional service.

March 11, 2025
Rated 5 out of 5 stars

My car went to DLG for some panel…

My car went to DLG for some panel repairs as approved by Churchill my insurance company. I had to wait a couple of weeks to get it picked up but as it was fine to drive this wasn't a problem.
Communication with DLG was first class and the curtesy car was brand new.
A special mention for james who picked up my car and carl who droped my car back to me .great lads both rang me me to give me the exact time they would arrive at my house.
The repair looks first class ,so very happy with the service provided

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Door damage

My car was collected as arranged, repaired and returned. The car was returned in an immaculate state, polished outside and clean inside and out.

February 4, 2025
Rated 5 out of 5 stars

Efficient high quality service

Very impressed with their communications and efficiency. I was regularly updated on the progress of the repairs by text, email and phone calls.

The repairs were completed within a few days and the (freshly valeted )car was delivered back to us with no evidence of the original damage.

Excellent service all round.

January 15, 2025
Rated 5 out of 5 stars

Ford Fiesta EcoBoost Turbo

My car was taken to Middlewich after an accident which wasn't my fault. DGL were amazing, kept us updated by phone, the workmanship done is outstanding and I am beyond delighted. The curtesy car I was given was so clean and spotless inside, I returned the favour before it was collected so would be taken back in the same state. Thank you DLG I am so thrilled to have my car back in perfect condition.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

I recently took my car to DLG Auto…

I recently took my car to DLG Auto Services - Middlewich for some much-needed repairs, and I couldn't be more satisfied with the service I received. The staff was friendly and professional from the moment they collected my car.

The quality of their work was outstanding. My car now runs like new, and they completed the repairs faster than I expected.

Overall, I highly recommend DLG Auto Services - Middlewich for car repairs. Their expertise and excellent customer service make them a top choice for auto maintenance.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t thank these guys enough

Couldn’t thank these guys enough! Amazing job that’s been done, finished before the completion date picked up and dropped off with no messing about! It’s gone so smoothly and I was kept up to date which is what you want! It looks brand new! Thank you so so much I’ve missed my little Audi! Miracle workers I swear! If I could give you more stars I would. 😁

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Effortless car repair.

Communication was excellent, via a variety of channels, Collection and return of vehicle timely. Paperwork minimal and staff very amenable. result very satisfying.

December 23, 2024
Rated 5 out of 5 stars

Repair to vehicle

Great communication with customer about the repair to the vehicle pick up and delivery of vehicle was excellent a really personal touch with phone calls

November 26, 2024

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