Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
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Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more
Company replied
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
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Garage provided updates throughout, speedy service, thank you.
Great two way communication from start to finish.
The driver who picked up the car was extremely professional and very informative.
The car was repaired to a very high standard and returned back to us promptly.
Great communication and keeping updated was very important to us, knowing that they had started the repair, then that the car was ready to be returned made all the difference and we were very happy with the service and repair.
I am genuinely pleased at the standard repair. I am an ordinary motorist with no special qualification in regard to cars and repairs. My only criticism was the time taken
( weeks) due to the in ability to obtain spare
parts. Staff
Very happy with the standard of work and was kept informed of the progress throughout.
Professional and efficient service and performed far beyond expectations.
We were kept informed from the very start of the repair process, the car was collected when it was booked for and the driver was very polite and professional, we were kept updated throughout the repair and even put back the return date as we were away on holiday with no problem, accidents are not very nice to experience but the fantastic service we received just made it so much easier
The service was excellent, I was kept informed regularly. Very friendly.
Excellent job on the repair, good communication, and gave the car a thorough clean too! Thanks

Reply from DLG Auto Services - Middlewich
Thank you for a professional service for the repair to my car. Time efficient and pleasant, friendly customer service.

Reply from DLG Auto Services - Middlewich
Over last 7 years DLG have done two repairs for me. On both occasions superb job and service. Professional friendly and quick. Kept updated throughout, all timescales advised kept.

Reply from DLG Auto Services - Middlewich

Reply from DLG Auto Services - Middlewich
Very good communication start to finish and nice and easy pick up/drop off from the house but once the car came back and we had a proper look round we started noticing a few things wrong the indicator on the side where they had replaced a panel had been broken so wasn't attached to the car and keeps popping of and hanging by the wire and a new bumper skirt was put on with no plastic rivets at either end so just came off either side. (Update 24/10/24) After a few emails back and forth someone was sent out to my address and both issues fixed.

Reply from DLG Auto Services - Middlewich
Great service, kept me informed of everything that was happening, lovely friendly guys picking and dropping off my car

Reply from DLG Auto Services - Middlewich
The car was picked up repaired to a high standard then brought back to me

Reply from DLG Auto Services - Middlewich
Excellent service through and kept me well updated even returned car early

Reply from DLG Auto Services - Middlewich
Communication is key! DLG Autos were from start to finish..Staff were polite and sincere. My car was a mess inside due to soil going everywhere , I felt guilty about this but I was reassured it would be cleaned inside and out , it was , it was perfect , so clean…The staff I dealt with are an asset to your company and I salute 🫡 you and would highly recommend you , Thankyou again

Reply from DLG Auto Services - Middlewich
Excellent service from start to finish. The staff were all very friendly and helpful. Brilliant communication throughout. They have done an amazing job with the repairs, my car came back looking like new again and freshly valeted. Can highly recommend.

Reply from DLG Auto Services - Middlewich
NOT SURE WHICH AREA I DEALT WITH BUT VERY HELPFUL AND STAYED IN TOUCH THROUGHOUT

Reply from DLG Auto Services - Middlewich
All good apart from courtesy car was really dirty inside and out it absolutely smelt of cigarettes inside was covered in cigarette ash. Was pointed out by Driver to me.( I needed the car) Not impressed.

Reply from DLG Auto Services - Middlewich
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