Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
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See what reviewers are saying
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more
Company replied
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
- 0345 3031679
4.7
Excellent
298 reviews
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Superb service from start to finish 👍
Superb service from start to finish 👍
All staff I have dealt with have been excellent, communication has been first class. Repairs great.
I was so relieved to hear my insurance company, Darwin Insurance used them for their repairs. Would highly recommend !
August 11, 2025
Unprompted review
Outstanding
Kept to the time planned for the pick up and drop off of my vehicle. Truck driver was polite and friendly. They kept me updated with how the repairs were going and the finish on the repairs was exceptional.
August 5, 2025
Excellent service
Very professional, kept me informed throughout, collected my vehicle from home and dropped it off again once repaired. I didn't have to chase them up for anything. Very pleased with the service.
July 10, 2025
Excellent work you did, thank you.
I felt valued as a customer speaking to the handle caller, and i was very pleased for the van, to be repaired the same day after the spare part was provided.
July 10, 2025
Efficient Service
The collection and delivery drivers were polite and efficient, and the repair was excellent.
May 28, 2025
Highly recommended…
They took all my worry away.They said my car would be ready by a certain day and it was PLUS it was spotless inside and out.A courtesy was provided,it too was immaculate and brand new.I cannot praise them too highly. 6 stars ******
May 22, 2025
Unprompted review
Very efficient service
Very efficient service - Good communication throughout, the guys that delivered and picked the car up were great
May 13, 2025
Understanding car repair
The company kept me informed throughout the process of the repair stage by stage very polite and thorough thanks even the handover of my car was dealt with quickly wonderful.
May 13, 2025
DGL Auto Services
DGL Auto Services Middlewich did an amazing job our car from pick up to return ,the process was seamless,they kept us in the loop at every stage, that was reasuring ,I don't normally write reviews but honestly this company from the delivery drivers to the work on our car was fantastic, please thank the team for a wonderful job.
May 13, 2025
Great service
Pure excellence from start to finish ! what more can I say? Fantastic service from all, staff were friendly and helpful, I was kept up to date with everything via text and phone call along with an update App from when the car would be picked up to when it was ready to collect. The car came back in immaculate condition..like to mention the names of all who helped in sorting my car out.
Karen
Jamie picked car up
Tracey
Lydia
Paul
Carl returned car
Also big thanks to Churchill insurance who were so professional.
If I’ve missed anyone…sorry.
Courtesy car was nice and practical.
May 6, 2025
A very appreciative customer.
Hi Many thanks for this opportunity. All the employees were very courteous, helpful and knowledgeable. The results of the work carried out are outstanding. I was absolutely delighted when my car was returned, and ahead of schedule. I couldn’t be more satisfied.
May 6, 2025
DLG returned my car today,a V40 Volvo
DLG returned my car today,a V40 Volvo. Having sustained damage to the n/s pax doors and sill I was directed by my insurance company to DLG in Middlewich.
The repair exceeded my expectations! It was faultless,the damaged parts replaced,resprayed and returned washed and valeted.
I am more than happy to give DLG a 5* rating. Thank you all at DLG for a job well done!
April 30, 2025
Unprompted review
No issues with any part of the service
No issues with any part of the service. Pleasant staff. Informative and helpful. Car came back looking great. Couldn't fault DLG at all.
April 22, 2025
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Pleasure to deal with
Kept me informed on delivery, progress with repairs and collection. Very pleasant collection and drop-off guys - pleasure to deal with.
April 22, 2025
Reply from DLG Auto Services - Middlewich
Thank you for your kind words. We're delighted to hear that you were kept informed throughout the process and that you found our collection and drop-off team to be pleasant. We strive to provide excellent customer service and appreciate your positive feedback.
Repairs to cor was good but one small …
Repairs to cor was good but one small bit of over spray delt with as soon as I returned car only complaint was courtesy car was a mess needed cleaning inside and out.
April 22, 2025
Reply from DLG Auto Services - Middlewich
We appreciate your feedback and are glad to hear that the repairs to your car were satisfactory. We understand your disappointment regarding the condition of the courtesy car. We strive to provide a clean and comfortable experience for all our customers and will address this with our team.
Excellent Service
Helpful, friendly staff first and foremost. Our car was collected and delivered back once the repairs were completed. We were provided with a very nice courtesy car. The repairs were carried out to an excellent standard and we were kept up to date from start to finish
April 1, 2025
Excellent service and quality
My car was repaired via the insurance and DLG Service carried out the repair.
Very professional, very efficient and very friendy. They made the whole process painless, collecting my car from home and leaving courtesy car. Repairs were carried out quickly and to a very high standard.
April 8, 2025
Good communication and helpful staff
April 8, 2025
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