Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
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See what reviewers are saying
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more
Company replied
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
- 0345 3031679
4.7
Excellent
298 reviews
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10/10 DLG MIDDLEWICH
Excellent communication , aways kept me up to date with repairs , repair was done professionally, I had LEE HASLAM who was assigned to me with all updates and work (great communication well done lee) would not hesitate to use DLG MIDDLEWICH again & would highly recommend . KEEP UP THE GOOD WORK .
October 2, 2023
Unprompted review
Reply from DLG Auto Services - Middlewich
Thank you for sharing your fantastic experience, I have shared your feedback with Lee.
Excellent service and repair
Car picked up, repaired and dropped off with no problems. Great work.
October 4, 2023
Kept me informed at all stages of the…
Kept me informed at all stages of the repair. Excellent communication and friendly knowledgable staff
October 4, 2023
Top class servicemn
The service delivered was top class. A lovely gentleman came to collect my car and drop it back. The staff at the depot were also so polite and helpful.
October 4, 2023
The service was very good
The service was very good. My car was collected and dropped off to my home address. The drivers rang me just before they arrived on both occasions. I'm also very happy with the repair.
September 25, 2023
Unprompted review
Have this company to repair your car
This company were a pleasure to deal with. They kept to the times they quoted for both collection and re-delivery of our car. The repairs were of excellent quality
September 15, 2023
Car returned to me with an advisory…
Car returned to me with an advisory warning that front sensors not working. Rang you and was told simply a switch needs pressing. As I’m not a motor mechanic, I have had to take my car to Stoneacres Wrexham. Is it booked in for 13/10/23. If I am charged you will be receiving the invoice 😡
However they have now contacted me, and have sent a mechanic to look at the problem. Now just waiting to hear back. Amazing what a review can do 🙂
Can now say my car is fixed, thanks to the three gentlemen who are sent to sort it out. Am very pleased with the outcome. Thank you DLG
September 6, 2023
Reply from DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments have been sent to the Leadership Team at Middlewich and are being investigated they will respond to you directly.
Excellent job and Great customer service
Excellent job completed promptly and easy to contact with almost immediate friendly, professional help. I have no hesitation in recommending DLG auto services
August 31, 2023
Great customer service
Great customer service, quick and efficient for accident repair
September 21, 2023
The Car Hospital
Very friendly staff. My car was ready on time and looks as good as new.
August 15, 2023
Wing repair
Car was collected and delivered as promised. A seamless repair, invisible to the naked eye.
September 14, 2023
Stay away from this garage !!
Stay away from this garage !!
After having 2 doors repaired my car is now leaking in water . They have totally ruined my car.
September 12, 2023
Unprompted review
Reply from DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. I have spoken to the Site Manager at Middlewich and he has informed me he is in communication with you to investigate and resolve the issues with your vehicle, if you have any further issues please do not hesitate to contact us again.
My experience was extremely pleasant…
My experience was extremely pleasant due to the regular updates by your staff regarding the progress of the repair to my car. Your staff were very helpful and all communication I received were very accurate regarding the date my car would be returned. My car has been restored to its previous beauty! Thank you
September 5, 2023
Staff very helpful
Staff very helpful, on line via web site helpful, to see progress of repair. We are very pleased with repairs carried out to our car, and
August 28, 2023
The car took longer to come back than I…
The car took longer to come back than I was told and there were a few flat spots that had to be polished by someone who came back to finish the job. It was also splattered with polish along the previously damaged side
August 20, 2023
Reply from DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Good communication
August 28, 2023
Good repair service
good updates on the status, and a good repair to the car, you can't tell where we had our collision, thank you : )
August 28, 2023
They pay attention and listen and…
They pay attention and listen and arrange in your best interest. Friendly and professional and just want to get the job done right from the start. It was a really quick turnaround and quality of work top notch in fact I hate saying but I hope if I ever have need in the future it gets passed to them. Amazing service!!!
August 7, 2023
Unprompted review
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Kept you up to date with vehicles progression.
August 22, 2023
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