Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
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Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more
Company replied
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
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Excellent service by all concerned.The staff were pleasant, friendly and helpful.
Everything went like clockwork.
DLG we’re fantastic ! Following an accident my insurers recommended them.They repaired my car to a high standard and kept me informed of the progress. They were courteous and friendly. I’d recommend them to anyone. H F Fowler
Excellent communication. Perfect repair. On time for pickup and drop off.
After accident my car was collected, courtesy car left, repaired quickly and a good job done.
My car was returned in immaculate condition in good time
Very easy to contact and admin really helpful. Standard of work satisfactory except windscreen was blurred because of wax used. Rear window seal leaking where re fitted too.
great customer service,
friendly staff,
100% genuine parts replacement
Very pleased with the service. Collection and delivery arrived as arranged, the drivers very pleasant. Thank you.
DLG auto services handled the repair of my car following the accident I had. Repair was handled quickly and my car was back to me within a week.
i thought the damage to my car would be replacement part but it was fixed and i cannot tell where the damage was ,really good worksmanship full marks to whoever worked on it
Excellent service from collection to return of vehicle & regular updates.
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