Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
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See what reviewers are saying
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... See more
Company replied
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pochin Way 41, CW10 0GY, Middlewich, England, United Kingdom
- 0345 3031679
4.7
Excellent
298 reviews
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5⭐️ service from start to finish
5⭐️ service from start to finish. Staff were helpful over the ‘phone, explained exactly what was going to happen and guided us through everything. Regular text updates were appreciated. Car has been repaired brilliantly and looks good as new and was left sparkling and cleaning. Thank you so much and no hesitation in recommending you.
February 12, 2024
Unprompted review
Great comms
Great comms, quickly sorted my car. Would'nt hesitate to use if they were local to me.
February 8, 2024
Car was repaired by DlgAuto services…
Car was repaired by DlgAuto services after being sent there by my insurance company. Repairs were carried out to a high standard very quickly too and with excellent communication at every stage. Staff were courteous and professional. Would recommend without hesitation.
January 31, 2024
Unprompted review
Excellent service in every way
Excellent service in every way. Can’t fault the service I received. Took all of the worry out of what could have been a very stressful experience! .
February 8, 2024
Very easy from start to finish
Very easy from start to finish. Staff very helpful and understanding
January 31, 2024
Fantastic workmanship
Fantastic workmanship, done on time as arranged. Kept informed by phone throughout the repair. Very impressed.
January 26, 2024
My car was involved in an accident…
My car was involved in an accident before Christmas, not my fault, my insurance company advised DLG of Middlewich, they were great, repairs done and car had been valeted ,delivered back with care, 5.1.2024 brilliant people
Date of experience: 05 January 2024
2nd review
January 5, 2024
Outstanding
Very efficient, great communication & excellent job completed, no complaints or issues whatsover.
January 9, 2024
Happy customer
I was informed regularly on the progress of the vehicles repair
The two hire cars were delivered promptly and met my expectations
January 17, 2024
Quick turnaround
January 17, 2024
Always first class service
January 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good quality repair, but unclear delivery date
Completed repair and fine quality, but completion date and delivery date not the same (completion Friday, delivery Monday) and this was not explained earlier. Excellent clean and polish though.
January 17, 2024
Reply from DLG Auto Services - Middlewich
Sorry to hear you did not have a great customer journey but glad to hear you were happy with the repairs.
5 Stars
Everything was straight forward and the communication was good. My car was returned in a decent time frame and looked great after repairs. Special note to the driver that collected the car and dropped off the hire vehicle, he was very friendly and polite.
December 15, 2023
A good job very well done
Everyone I dealt with, either by telephone or face to face was polite, knowledgeable and helpful. I was very impressed by the standard of the repair and the valeting prior to returning my car.
December 19, 2023
Great repair on car
Great repair on car. Kept in touch all along. Quick with no blame accident repair
December 19, 2023
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