DLG Auto Services - Newbury Reviews 

What could have possibly been a difficult process was made easy all the way through.
Collection of car, politeness of staff and return of vehicle .
Delighted with the repair obviously!

From start to finish DLG were great, from the telephone assistance to the work carried out and in such a timely manner, they kept me updated every step of the way and everybody I came into contact with was the epitome of friendly, helpful and informative. Absolute pleasure dealing with them.

Car returned twice due to bad paintwork and should been spotted before leaving garage .

Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to arrive. I found everyone polite, professional and helpful, especially Simon and James who delivered my car after repair complete.

Very happy. Good service and kept me updated. Would recommend.

Great service. 5 stars. Thank you👍

Very efficient service, clearly explained and I was kept updated throughout the duration of my repair. Highly recommended.

Repair was fine, but my car returned with way less fuel than anticipated. Very disappointed with the company and not what I expected. I raised a complaint, but no response.

They were polite and done what they said
They would do.

Dearest Reader,

With a heavy heart and most profound vexation, I must recount a tale of woe that has befallen me in these most trying of times. It concerns my beloved carriage - a modern conveyance of considerable elegance - which suffered a most unfortunate blemish at the hands of an elderly gentleman in that most curious of modern establishments, a supermarket carpark.

Long did I wrestle with my conscience, like Hamlet in his darkest hour, pondering whether to seek recompense for this slight wound upon my chariot's pristine surface. After much deliberation, I resolved to pursue the matter.

The establishment known as DLG Auto Services Newbury did undertake the restoration with commendable haste, I must admit. Their manner of service was, indeed, not wanting in civility or attention.

Yet, oh! What cruel twist of fate awaited the return of my carriage! For upon regaining possession of said conveyance, I discovered that one of the musical devices - the driver side speaker - had fallen silent, like a songbird struck dumb by winter's first frost. My inquiries into this matter were met with a silence nearly as profound as that of my afflicted speaker, for days passed like grains of sand through an hourglass before any response was forthcoming.

When at last they deigned to reply, they dismissed any connection to this misfortune with the hastiness of a debutante refusing an unwanted suitor. Yet I stand firm in my conviction, for as surely as the sun rises in the east, this melodious device sang sweetly before their ministrations and now sits in stubborn silence, a mute testament to my misfortune.

Sincerely, your most humble and obedient servant.

After an MOT inspection revealed a broken sub-frame, our insurance company arranged for DLG Auto Services-Newbury to repair it.
The whole process was managed efficiently. Their Customer Services kept us informed of progress.
I thoroughly recommend this company

Great communication from start to finish
Explained all that was happening with the car, car was returned in great condition too

DLG were considerate, efficient and helpful at every turn.

Offer to remedy loose wheel trim has not materialised. Not even a phone call to discuss issue.

Another case of lack of attention to details which is very annoying.

Brilliant service. Kept me updated throughout and did an excellent job on my car after a man accidentally damaged my front wing. It was returned to me in immaculate condition. Thank you.

Looks brand new. Thank you.

What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen which instantly put me at ease. I was contacted all the way through the repair and updated constantly when things were done in each stage. The quality of the work is first class and I got my car back in perfect condition and it looks like nothing had ever happened to it. I would highly recommend anyone considering using them.

After a silly accident broke the rear window of my microcamper the garage was my insurers appointed repair shop. Though there was a wait for the replacement glass they ensured I could keep the courtesy vehicle and kept me informed regularly, as well as delivering it back as soon as the part arrived and was fitted. They also responded quickly to a few issues as vehicle hadn’t been cleaned and a part failed.

Car was picked up and was only gone a week, so very good service.
Drivers that did the transportation of vehicle were very polite and thorough.
The repair on the car is excellent.

This organise did very good job for repair. The car was delivered back as promised. Online status was not updated as the job processed.