I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... See more
Company replied
Location
Switch locationUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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See what reviewers are saying
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... See more
Company replied
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... See more
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, United Kingdom
- 0345 3031680
4.6
Excellent
263 reviews
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Kept us up to date with everything and…
Kept us up to date with everything and arrangements made were kept to.
March 11, 2025
The service was really good and repair…
The service was really good and repair was done promptly without any issues
February 25, 2025
Great service
Great service. I was kept updated throughout the repair process. Very courteous staff
February 25, 2025
Outstanding Service from DLG Auto Services, Orpington
I was unfortunate enough to be involved in a no-blame incident, but Direct Line promptly put me in touch with DLG Auto Services in Orpington. From the moment I got home, their team was incredibly helpful and professional.
Given that my vehicle is over 25 years old, Trevor, a highly experienced representative, personally came out to assess it. His deep knowledge of cars was evident, and he quickly determined that further testing was needed to ensure the car was safe to drive. The team promptly booked it in for a geometry test, which was carried out the very next day.
Every person I interacted with was courteous, efficient, and truly understood my concerns. Thanks to their expertise and excellent customer service, everything has now been settled smoothly. I genuinely could not have had a better experience and highly recommend DLG Auto Services to anyone in need of professional, reliable care for their vehicle.
February 11, 2025
Great service
Great service, my car was collected & delivered. All repairs done as top quality with 5 years garantee. I was informed all along on the progress. All Staff who dealt with my repairs and collection and deliver were professional and polite.
Directline is the the Best Insurer and their own repair center DLC Auto Services takes care of everything.
It was easy to deal with just one phone call & Email Link.
I am happy.
January 22, 2025
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complaint
to explain, I add a copy of the email sent to my car insurer/data also sent to DLG
I write to complain
1. I did not receive a car condition report which I asked for several times from Darwin and DLG auto services
2. I never received support for all of the problems at the garage, I informed Darwin of all the problems and my health conditions but no support
3. The garage promised all parts would be on the car and delivered to the repairer. My car was delivered to repairer with all part taken off and missing from delivery
4.I had to chase these issues many times with no support or any call backs with updates from Darwin or garage
5. DLG auto services finally delivered parts just before Christmas but the repairer found the wheel was missing. I had to chase this and threaten a call to GM and directors. The wheel was then found and the repairer had to collect
6.Becose of all the delays I have no car over Christmas and new year
7.The hire company Auxillis cancelled the hire car but have left it stored on my drive till the 6th Jan. I am unable to use the hire car and I have many health issues. This is so unfair
DLG let me down !
December 6, 2024
Unprompted review
Reply from DLG Auto Services - Orpington
We understand your frustration with the delays and issues you experienced during your car repair. It's disappointing to hear that you didn't receive the support and communication you expected from us. We are investigating the issues you have raised and will contact you directly to discuss.
Punctual, polite and helpful
The two gentlemen who came were punctual, polite and helpful. The loan car was adequate. they returned our car at a convenient time taking the loan car with them. As before they were polite and helpful.
December 23, 2024
Damage to my car.
The car was asses for damage, it was picked upon Friday 13th Dec and returned on Thursday 19th Dec. The repair was quick as they had to replace the drivers door and front wing The best service and I can recommend this service.
December 13, 2024
Unprompted review
Very good
Very good, friendly and efficient. Everything done on time and to a high standard
December 18, 2024
I recently had my car repaired
I recently had my car repaired, but I've encountered a few issues since then. I left a message for the manager to call me, and it’s been a week now without a response. I would appreciate any assistance in getting this resolved. Thank you!
December 6, 2024
The repairs were made well and I have…
The repairs were made well and I have no problem with them.
The problem was that the man who collected the car, that car was dusty, this was untrue as I hoover the car and washed the car.
December 3, 2024
My first dealings with this company…
My first dealings with this company (hopefully the last) was excellent. This location Orpington were brilliant a very kind and helpful team of people who could not be more helpful would recommend to anyone
November 15, 2024
Unprompted review
everything to be done was fully…
everything to be done was fully explained and all questions answered.
November 19, 2024
Very good service
Everyone I had contact with was helpful, courteous and kind. The car was collected and returned promptly. I was kept informed of the progress of the repairs. The car was returned valeted inside and out.
October 21, 2024
Great seamless service
The best service I have ever received.
I would definitely recommend you to everyone.
November 6, 2024
Flawless customer service
Flawless customer service from start to finish. Quality of people and workmanship could not be faulted. Very Happy and fully recommend.
November 6, 2024
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