I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... See more
Company replied
Location
Switch locationUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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See what reviewers are saying
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... See more
Company replied
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... See more
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, United Kingdom
- 0345 3031680
4.6
Excellent
263 reviews
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Very efficient and they kept in touch
October 22, 2024
Excellent Service
Highly Recommended!!
Kept me up to date on a regular basis with the progress of my repairs.
Very helpful and friendly staff.
September 19, 2024
Excellent service all round
Excellent service all round. Efficient, polite and kept me informed at every stage of the repair. Car brought back to me beautifully valeted, which was much appreciated.
October 15, 2024
Fantastic!
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they cleaned it before returning it. Thanks very much DLG Auto Services!
(They do send a link by SMS to a repairstatus site so you can check progress but it doesn’t seem to update in real time for whatever reason, but they do proactively call and text with updates anyway).
September 30, 2024
Unprompted review
A good service was kept up to date on…
A good service was kept up to date on the progress of the car repairs.
September 11, 2024
Excellent experience from excellent company
Excellent communications and they did exactly what they said they would do, when they said they would do it. Very, very happy!
October 1, 2024
May use AI-assist with repliesRead more
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A very happy experience with DLG
My car was repaired by DLG through Direct Line Insurance after a foreign tipper truck caused severe damage to offside front wing, bumper and bonnet. DLG took just a week before returning my car looking like new - you would never have known it had been damaged; having been repaired and cleaned inside and out thoroughly. They kept in contact to update the status of repair and everyone I spoke to was professional, friendly and helpful. Definitely a business to recommend (rare in the car industry).
September 23, 2024
Unprompted review
Reply from DLG Auto Services - Orpington
We are thrilled to hear about your positive experience with our repair services. We understand how stressful it can be to deal with car damage, and we strive to make the process as smooth and hassle-free as possible. We are delighted that you were impressed with the quality of our repairs, the speed of our service, and the professionalism of our team. We appreciate your kind words and recommendation, and we are committed to continuing to provide excellent service to all our customers.
All round happy
They picked car up very quick and kept me informed and returned car very quickly
September 17, 2024
Reply from DLG Auto Services - Orpington
We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with our prompt service and communication throughout the process.
My insurer is Direct Line with DLG the…
My insurer is Direct Line with DLG the preferred repairer I can only describe a recent claim with DLG carrying out works on my car as something close to a personal service with my car being collected from my home and delivery following completion of works at a designated date and time slots. Add to this with DLG coordinating with the hire car company providing me with a replacement car, to ensure timely delivery and collection from my home. No phone calls from me to DLG to arrange all of the above but the reverse with DLG staying in touch via calls and messaging to track the works. Simply an awesome service experience!!
August 27, 2024
Reply from DLG Auto Services - Orpington
We appreciate you taking the time to share your positive experience with our preferred repairer. It's wonderful to hear that you found the service to be so seamless and convenient. We strive to make the claims process as smooth as possible for our customers, and it's encouraging to know that we are exceeding expectations.
Kept me informed all the way through…
Kept me informed all the way through and car was complete a lot quicker than I expected. Brilliant service
August 29, 2024
Reply from DLG Auto Services - Orpington
We appreciate your kind words! It's wonderful to hear that you were kept informed throughout the process and that your car was completed ahead of schedule. We strive to provide excellent service and are glad you had a positive experience.
Reply from DLG Auto Services - Orpington
We appreciate your kind words and are glad to hear that your repair experience was seamless and perfect.
The service from this garage was…
The service from this garage was fantastic from start to finish.
They collected my vehicle on time, & delivered it back to me in pristine condition when they said they would.
I was given regular updates on the progress of repairs to my vehicle.
Thank you so much DLG
August 5, 2024
Reply from DLG Auto Services - Orpington
We are so pleased to hear that you had such a positive experience with our service. It's fantastic to know that you were happy with the collection and delivery of your vehicle, and that you were kept informed throughout the repair process. We strive to provide our customers with a seamless and positive experience, and it's rewarding to hear that we met your expectations.
Good service all around
Fast service, good communication and friendly customer service
August 20, 2024
Reply from DLG Auto Services - Orpington
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Great service from pick up to return of…
Great service from pick up to return of car. Was always kept updated on progress of repairs.
Car was repaired perfectly.
August 20, 2024
Reply from DLG Auto Services - Orpington
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and are glad our team was able to meet your needs.
Excellent company
Excellent company. They really carve about the quality of their work
August 20, 2024
Reply from DLG Auto Services - Orpington
Thank you for your kind words. We appreciate your recognition of our commitment to quality. We strive to deliver exceptional work and are glad you noticed.
The best job better than new
August 20, 2024
Reply from DLG Auto Services - Orpington
Thank you for your kind words. We're thrilled to hear you're happy with our service.
Reply from DLG Auto Services - Orpington
Thank you for the 5* review.
Great job repairing damaged door and…
Great job repairing damaged door and side panel. Beautiful paint job and valeted so it all matches. Honestly, I couldn't tell it had been repaired. This was an insurance job but I would seriously consider using this company if I had to pay.
August 8, 2024
Reply from DLG Auto Services - Orpington
We are so happy to hear that you are pleased with the repair work on your vehicle. We strive to provide our customers with the highest quality repairs and excellent customer service. We appreciate your kind words about our paint job and valeting services. It's great to know that you were happy with the results and couldn't tell the damage had been repaired.
A perfect experience
The work was done extremely quickly and very efficiently. The men who came to collect the car were polite and friendly.
August 9, 2024
Reply from DLG Auto Services - Orpington
We're thrilled to hear about your positive experience! It's fantastic to know that our team was able to provide you with efficient and friendly service. We appreciate your kind words and are dedicated to delivering exceptional service to all our customers.
Very good service
Very good service. Prompt and polite. My car came back in excellent condition.
August 14, 2024
Reply from DLG Auto Services - Orpington
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that you were satisfied with the condition of your car.
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