I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... See more
Company replied
Location
Switch locationUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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See what reviewers are saying
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... See more
Company replied
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... See more
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, United Kingdom
- 0345 3031680
4.6
Excellent
263 reviews
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Lovely People!
The engineers who visited and the telephone service have been good. The car came back with an almost insignificant mark on it that I was expecting to be repaired, no problem there - but the door auto-locking mechanism no longer works. I am awaiting DLG to call me back to book this in.
April 10, 2024
Reply from DLG Auto Services - Orpington
We appreciate your positive feedback regarding our engineers and telephone service. We regret to hear that your car was returned with a new issue. We understand the inconvenience this has caused and want to assure you that we take customer satisfaction very seriously.
Thank you for your patience and understanding.
a very good service
April 10, 2024
Good communication and did exactly what…
Good communication and did exactly what they said they would do. Very efficient service
April 4, 2024
You collected my car
You collected my car, mended it and brought it back "looking like my car" after the idiot trying to move me out of her way, having stopped beside me in a queue. I am allowed to say it was a woman! My 1st experience of an accident in this car, my "baby" bought in 2013"
March 19, 2024
Informative at all steps of the process…
Informative at all steps of the process which made it easier to plan our day
February 17, 2024
Trouble free repair
After having someone drive into my car I used DLG Autos for the repair. The experience was good as they removed the stress of the accident. They collected my car and left me with a hire car and whilst carrying out the repairs kept me informed of the progress. When completed the dropped off my car and collected the hire car.
March 12, 2024
Efficient repair process from start to…
Efficient repair process from start to finish - I was kept updated on my car's repair progress every step of the way with regular texts. Speedy repair - DLG contacts helpful and informative. I was warned about paying the excess right at the beginning and reminded several times. I liked the eco approach to sourcing car parts.
March 6, 2024
Great communication and very happy with work completed
Great communication and work completely well and within 1 week
March 6, 2024
Very good and efficient service.
March 6, 2024
Excellent service
Excellent service staff were so professional nothing was too much trouble amazing from strat to end
March 6, 2024
They were so professional
They were so professional, courteous and very helpful. Keeping me up to date with everything that was happening with my car.
February 28, 2024
Great service friendly guys
Great service friendly guys, professional approach felt at ease and made a great job of my car Thank you .
February 28, 2024
Thank you so much DLG Auto Services, Orpington - Fantastic job! 😁
Hi guys! I just want to express my thanks to you on doing such a fantastic job on my Motability car after an accident on 07/02/2024. I’m more than happy with the repairs you carried out and thank you for keeping me updated on every step of the process. It was despatched back to me on Friday evening (23/02/2024) and I couldn’t contain my delight when I saw it again looking in a healthier state.
February 27, 2024
Unprompted review
Reply from DLG Auto Services - Orpington
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service
First class service by DLG Auto Services - Orpington
Excellent all round service from the drivers, office staff and mechanics etc!
Very reliable and a speedy turnaround on the repair of my vehicle.
A definite recommendation!
January 31, 2024
Wing mirror replacement and paint work on door
Excellent service collecting and returning the car.
Repairs to mirror and paint job completed to high standard
February 16, 2024
Excellent Service
Excellent Service, did the repair in time. Work done was very good.
Also good communication.
February 8, 2024
Good service!
My car was repaired by DLG Auto in Orpington!
Will recommend to my friends.
January 16, 2024
Excellent service.
Excellent service., car collection from home and delivery back to home.
Kept Uptodate via text and phone.
February 8, 2024
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