DLG Auto Services - Perth Reviews 222

They were in touch quickly and collected / returned my car 2 days ahead of time after repair.

Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.

My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.

Good communication and friendly staff
Made the process less stressful after the accident and did a great job

Excellent service, very helpful in every way and made sure that I knew what was happening during the repair

This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !

They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class

Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done

kept informed on progress of vehicle whilst in for repairs. accommodation to pick up vehicle from husbands work place

Polite and professional staff. Continuous updates on the progress of the repair. Car returned in great condition.

My car was fixed and returned clean inside and out . Very pleased with the repair

I got reminded of the progress and they even delivered it to me

Various unsatisfactory incidents with DLG Perth. Lack of customer care lack of quality control. My car was returned seemingly damaged in transit had to be taken away and repaired again.
DLG had my car for a total of 18 working days where I was told by a local body shop it would take them 3 days.
Hindsight is a wonderful thing to have but I so wished I had paid the extra fee to have my choice of having the work done at my local body shop.
All in all not a pleasant experience.

It was only a small repair - but every thing went well. The car was in and out in a morning with all back to normal.

if I could give below a 1 star I would

the garage in Perth is run by a bunch of cowboys with zero accountability 

how can a garage even run like this 

my car went in for a scratch repair and the first time they returned it with more damage 

the second time it went back they returned it with the charger port broken and glue inside the charge port

we have fully 100% Eletric vehicle and now the vehicle now doesn't even charge, how does this pass compliance does this garage even have compliance ?

we have a mobility vehicle and i am now going to making a official compliant to mobility scheme to stop using this garage 

the way they have treated is beyond shocking, they should really not treat people like this its just so horrible 

DGL bandits and thieves of your reading this you are now going to face full force of the law on this 

its shocking the way you treat others peoples property when you have been entrusted for it 

Our wheelchair-accessible vehicle was in this garage for repairs for almost three months, due to being damaged in an incident.
When it was eventually returned, none of the electric reels/switches were working at the back of the vehicle, and it had to be returned to the garage for repair. Subsequently, it was later found that the phone-connected navigation system was ‘absent’, even though it worked before the repair, but the garage is totally denying this could have been disconnected, during the electrical repairs.
Also, the wheelnut locking device was missing, when the car was returned, despite being left in the car, when it went into the garage, as I thought they might need to remove the rear wheels, due to the damage caused by the incident.
When I complained about this, a form was sent to me by email, which I hadn’t seen before, and the wheelnut tick-box was unmarked, but the tick-box for tools was ticked, and the wheelnut tool was the only tool left in the car.
Churchill insurance took up this complaint, but just repeated everything the garage said, without considering any other information, leading to a total lack of trust in both this company and the garage, now!!
(We had to pay to get all our wheel nuts removed and replaced.)

My insurer (Churchill) advised me to book my car into DLG Perth after it was damaged, At first all went well car was collected and courtesy car left, i was called within 2-3 days with details of the repair that was needed Replace/paint boot lid, repair/paint back bumper, replace rear fog light, repair scratches on rear light cluster. I was told that repair would be 2 weeks maximum and they would give me updates throughout the process. No updates were given, after 2 weeks I gave them a call to ask if the car was ready to be told that it would be ready in the next couple of days. heard nothing for 1 week then I was told it was ready, unfortunately I would be away on business but to go ahead and deliver car back and my wife would do the handover. When the car was dropped off she noticed that there was some condensation in the rear light cluster that had been repaired, this was reported back to DLG and car was rebooked for investigation on the 13th August, when I returned from my business trip I had a chance to have a look over the repair that had been carried out and I was shocked to find that it looked like the boot lid had been thrown on without regard to proper alignment rear spoiler was also misaligned , number plate trim was hanging off. Advised DLG that I had found that the repair was substandard and that I would drop off the car myself so I could speak directly to workshop personnel, Car was dropped of on the 13th August for what I thought would be a few days and I was told my car would be a priority as it was a return, after 1 week I had heard nothing so I gave them a call, was told that the repair was ongoing and would be ready soon, heard nothing for another week than called again to be told that workshop controller would call me back, this happened a few times without callback, was finally called on the 28th August and told car was ready travelled down the following day and collected car. Thankfully car was repaired to a decent standard with boot lid properly aligned and all other items put right, I did notice when I returned home that some of the interior trim around the rear window had not been fitted correctly but i managed to remove and refit myself. I will say that the staff were always polite even when they did not call back when they said they would. but the overall experience was less than satisfactory. I would not use them again I would pay the extra money and put it to a local body shop that I know and trust to provide good service and repair.