My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... See more
Company replied
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Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... See more
Company replied
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.4
Excellent
222 reviews
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DLG contacted us and kept us constantly…
DLG contacted us and kept us constantly up to date with the progress of the repairs. Courtesy car was delivered and collected on time.
December 3, 2024
James lafferty
I had absolutely no complaints about the service I received from the office staff to the mechanic’s I was kept updated on the progress of my vehicle
October 21, 2024
Great repair company kept in touch with regular…
The company kept in touch with regular updates on the repair
November 26, 2024
Excellent service in all areas
They made the pick up, repair and return of my vehicle so simple. They were ontime, professional and very helpful.
November 19, 2024
May use AI-assist with repliesRead more
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Long time and not clean…
Repair took 3 months and when I finally got it back it was dirty inside and out.
The windscreen was replaced but it looks like the wipers were not, these will need to be replaced.
November 19, 2024
Reply from DLG Auto Services - Perth
We understand your frustration with the length of the repair and the condition of the vehicle upon its return. We strive to provide timely and high-quality service, and we are disappointed that your experience did not meet our standards. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.
Great communication and no fuss pick up…
Great communication and no fuss pick up and delivery of car once work completed. Car was immaculate when returned
October 29, 2024
Easy to contact and staff very helpful
Easy to contact and very helpful staff after a stressful incident causing damage to our car just two days before we were due to travel to France. Vehicle quickly checked to allow us to travel and repair was booked in and quickly dealt with on our return.
August 31, 2024
Satisfied customer!
Delighted to receive car back in great condition, inside and out.
A job well done Thankyou
October 22, 2024
Service was excellent!
Service was excellent!! I was kept updated at each stage of repair and even car was returned it was flawless!! Customer service as well is excellent !! Spoke to a young guy several times and not only was he very polite and professional but really took the time to listen to me and dealt with my enquiry in great time . Happy happy to have my car back … it’s looking fab 👌😊 Thank you
September 19, 2024
Unprompted review
Everything happened from when they said…
Everything happened from when they said it would happen from collection to return and the repair was faultless. Really happy with the service.
October 11, 2024
Unprompted review
Definitely recommend this company
The company done a great job on my repair. They kept me up to date when things would happen. When they returned my car to me it was immaculate, the cleanest I have seen it since new.
Could not be happier with the service
October 8, 2024
Unprompted review
Quick and efficent insurance repair service
Had a rear shunt with minor damage to bumper, called Churchill Insurance and repair was quickly arranged through DLG. Car was collected within 2 weeks by transporter and returned within a week repaired. Very happy with the repair quality and service.
October 8, 2024
A full five stars
A full five stars. It's encouraging to see in a dumbed down world that there are individuals and companies who still hit the high mark. I couldn't ask for more. The service was seamless, high end and caring
October 10, 2024
Unprompted review
Reply from DLG Auto Services - Perth
Thank you for your kind words. We are pleased to hear you found our staff courteous and that you were kept informed of the progress throughout the process. We strive to provide excellent service and appreciate your positive feedback.
Excellent service
Collected car, fixed it, sent updates throughout and then delivered it back.
September 10, 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were happy with our service. We strive to provide our customers with a positive experience and we're delighted that we were able to meet your expectations.
Beautiful repair job and the interior…
Beautiful repair job and the interior looked almost as it did in the showroom 7 years ago.
Apart from some communication glitches with DLG in Perth, it was perfection.
September 17, 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words about the repair job and the interior restoration. We're glad you were pleased with the results. We understand that communication can sometimes be challenging, and we strive to ensure smooth interactions with our customers. We'll take your feedback into consideration as we continue to improve our communication processes.
Prompt and professional service.
September 10, 2024
Reply from DLG Auto Services - Perth
Thank you for your kind words. We appreciate your feedback and are glad to hear you were pleased with our service.
First class completion
The work on my damaged car was completed carefully, in first class condition and returned in the time promised.
September 10, 2024
Reply from DLG Auto Services - Perth
We are delighted to hear that you were pleased with the work completed on your car. We strive to provide our customers with the highest quality service and we are glad that you were happy with the results.
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