My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... See more
Company replied
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Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... See more
Company replied
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.4
Excellent
222 reviews
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Very professional service from start to…
Very professional service from start to finish, I was kept up to date with where my car was and what my car was receiving throughout the whole process, very quick return time, very friendly staff, excellent work.
May 13, 2024
Unprompted review
Repairs were carried out quickly and I…
Repairs were carried out quickly and I received regular updates on the progress.
May 8, 2024
Satisfied with the work
Vehicle was picked up promptly and delivered back as expected. No issues with the work, other than I would have expected the parts to be ordered in before the car arrived due to the work being a key change. The car was away for 12 days which wasn't a problem because I had a courtesy car to drive.
April 23, 2024
Excellent service
Excellent service. Kept up to date and work done within time said. Friendly staff and put at ease when dealing with them would highly recommend.
April 23, 2024
You gave regular updates by text on how repairs to my car was progressing
You sent me regular text`s on how repairs to my car were progressing. Very friendly service. My car was ready when you said it would be. When repaired my car was delivered to my door on the back of a drop down lorry. Fantastic service, highly recommended.
April 23, 2024
Car repair
Great communication from the start, repaired car and did a great job. Car was immaculate inside and out. Great service- thank you.
April 4, 2024
Unprompted review
Accident repair
Very impressed with the service provided. Car repairs were completed to a very high standard. Pick up and drop off service was first class.
Car was returned like showroom condition.
April 10, 2024
Well it was all left to my insurance…
Well it was all left to my insurance company and DLG and they all did a fantastic and seamless job, could not ask for more.
March 20, 2024
Excellent work and a quick turn around
Excellent work and a quick turn around, very happy.
April 4, 2024
People Matter…
Following the vehicle delivery to DNG I was contacted and advised of the scope of work and the implementation. This was very reassuring and helpful.
As with any company the people are the most important. All the communication was very good and responsive to any questions I had.
If we were told they would get back to me it always happened.
The progress updates were useful.
March 26, 2024
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Car had to be returned a further 2…
Car had to be returned a further 2 times to fix a paint blemish issue that was not part of the original damaged area.
March 19, 2024
Reply from DLG Auto Services - Perth
We apologise for the inconvenience caused by the recurring paint blemish issue. We understand your frustration and disappointment in having to return the car multiple times. Our team is committed to resolving this matter promptly and ensuring your complete satisfaction. Rest assured, we are taking the necessary steps to address the issue effectively and prevent any further recurrence. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards a satisfactory resolution.
Everything ,from start to finish
Everything ,from start to finish, stress free they kept me informed on each step my car was at while in their garage.Very helpful if you needed to ask anything , and when my car was ready to pick up it was absolutely immaculate, would highly recommend.
March 12, 2024
Came back with more marks
Car came back with quite a few marks and scratches that where not there before it left. Except from that everyone I dealt with was super friendly, helpful and professional
March 12, 2024
Reply from DLG Auto Services - Perth
We would really like to look into this for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns
An excellent service from DLG…
An excellent service from DLG Autoservices that started with a very polite phone call explaining in detail what would happen next.
My car was collected and a courtesy car left for use over the repair period. The following morning a DLG assessor phoned with details of the repair process required and an indication of timescale. I also received text updates as the repairs progressed. My car was delivered back on completion and within the timescale. Repair was of the highest standard- perfect. A five star service in every respect.
March 12, 2024
Excellent service
Excellent service from start to finish very friendly staff and service first class.highly recommend them by by by bubby
March 7, 2024
Unprompted review
Very fast repair and all round great…
Very fast repair and all round great service. Car handed back in perfect condition.
March 6, 2024
Easy pick up and drop off my car.
Easy pick up and drop off of my car. Kept me updated throughout the time my car was being fixed. Nice staff.
March 6, 2024
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