DLG Auto Services - Peterborough Reviews 

402
TrustScore 5 out of 5

4.8

17 Bakewell Road, PE2 6XU Peterborough, GB


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Rated 5 out of 5 stars

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more

Company replied

Rated 5 out of 5 stars

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more

Rated 5 out of 5 stars

I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more

Rated 5 out of 5 stars

Just picked my car up from here after passenger door replaced. Brilliant service, car collected from home, regular updates by text informing me how things were going. When I phoned the staff were ver... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • 17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom

  • 0345 8788804

4.8

Excellent

TrustScore 5 out of 5

402 reviews

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4.8

All reviews

(402)

666 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company kept me iPhone date with…

Great company kept me upto date with jhow things were going and done and all round fantastic job of my car, very polite and helpful staff, voildnt do enough for you, quality of workmanship is exemplary my car looks like new, staff from reception to repairers here in my eyes a 10 out of 10, brilliant people

July 22, 2025
Rated 5 out of 5 stars

Excellent service

Could not have received better service. Organised pick up of vehicle which was not drivable and kept me informed of progress on repair
Was returned promptly and repairs of high quality
Highly recommend this company and staff

July 22, 2025
Rated 4 out of 5 stars

Excellent communication and time efficient

The communication was excellent and they were very accommodating. They kept me up to date with things and finished before the estimated date. The only negative is that I had about 1/2 tank fuel when my car was picked up but was left with next to nothing when it was returned and had to go straight to petrol station first.

July 17, 2025
Rated 5 out of 5 stars

I can’t believe what an excellent job…

I can’t believe what an excellent job the team did on my beloved JCW, to the point that you would never tell she had been damaged. The paperwork I received detailed step by step in all the work they did. I’m blown away of the expertise and professionalism by every team member!

June 24, 2025
Rated 5 out of 5 stars

Great service

Great service. Repair was faultless.
Good information updates keeping me fully aware of what was going on.
Timescales were great.
Courtesy car was nice.
All in all a great experience after being hit by someone (unknown) in Tesco car park!
Thank you

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Workmanship!

From my first interaction, it seemed I was dealing with a professional organisation and was proved right.
DLG demonstrated excellent organisation in every aspect, and the quality of the work carried out was exceptional. I am extremely thankful to the team!
The team has restored my car to its original condition.
I sincerely appreciate it!

June 3, 2025
Rated 5 out of 5 stars

Top quality service

They are absolutely amazing the gentlemen who collected my car and delivered was so fantastic they explained everything simple and kindly the staff on the phone were so kind and caring so friendly and it was so easy to understand I got text messages as updates came through it was really fast and they cleaned my car inside and out and it was done to a very high standard I was so impressed and so grateful as I didnt expect that at all, the curtesy car was fantastic and smooth to drive and was really easy no stress no issues at all at a worrying time they made it really easy and stress free I can't recommend them enough 5☆ isn't enough it was at least a 10☆ or more i dont think ive ever
Had such incredible customer service ever they were all absolutely amazing and I genuinely mean that

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

DGL review

Churchill Insurance told us they recommend DGL who contacted us to plan collection of our car, repair and return. All dates and works carried out were done as arranged and everyone we dealt with were helpful, friendly and professional

April 23, 2025
Rated 5 out of 5 stars

Superb

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be able to rectify the issues after my car was stolen & recovered (keys/coding etc) but I was wrong. These guys at DLG are exceptional - have no fear about trusting them with your repairs.

March 4, 2025
Rated 5 out of 5 stars

Fast and excellent standard.

Collected car very quickly after it was bumped by a third party. Repaired to an excellent standard and brought back extremely quickly. It had been valeted to to high standard inside and out and looked amazing.

April 4, 2025
Unprompted review

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