DLG Auto Services - Peterborough Reviews 

402
TrustScore 5 out of 5

4.8

17 Bakewell Road, PE2 6XU Peterborough, GB


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Rated 5 out of 5 stars

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more

Company replied

Rated 5 out of 5 stars

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more

Rated 5 out of 5 stars

I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more

Rated 5 out of 5 stars

Just picked my car up from here after passenger door replaced. Brilliant service, car collected from home, regular updates by text informing me how things were going. When I phoned the staff were ver... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • 17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom

  • 0345 8788804

4.8

Excellent

TrustScore 5 out of 5

402 reviews

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4.8

All reviews

(402)

667 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, with clear & regular communication throughout the process, keeping me informed on progress.
The car was picked up & delivered back to the house & it is looking like new again.
Thank you DLG team.

February 4, 2025
Rated 1 out of 5 stars

I want my car. I want to know who stole my car.

My car was sold despite my explicit instruction that I would keep the car. This is theft by all laws. I want my car. I want to know who stole my car.
KT58CYO

January 16, 2025
Unprompted review
DLG Auto Services - Peterborough logo

Reply from DLG Auto Services - Peterborough

We take all customer concerns very seriously and are committed to investigating this matter thoroughly. We will reach out to you directly to discuss this further and address your concerns.

Rated 5 out of 5 stars

Recommended

Everything handled quickly and professionally. The work on the car was perfect.

February 4, 2025
Rated 5 out of 5 stars

Excellent service

From start to completion I felt my car was in reliable hands. The service and updates were exceptional and when my car was delivered back to me it looked brand new. Everything had been itemized with all the work that had been carried out. The pick up and delivery drivers were very pleasant putting my mind at ease. The staff that rang during the work being done were very pleasant and helpful. Overall excellent service.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

My whole experience was really good…

My whole experience was really good from the initial contact to the return of my repaired vehicle. The car was collected promptly, the driver was very polite and informative. I was then kept up to date regularly with the progress of the repair and what may have caused any delays. The young lady who contacted me was very efficient, she spoke kindly and took time to explain everything. This was very refreshing in today's world.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing communication all the way…

Amazing communication all the way along. Friendly voices on the end of the phone who kept me up to date with what was happening with my vehicle.
Hat off to Dwayne who delivered the car on the day of the floods. Normal time distance 45 mins but took him 2 hours but he got here.

January 22, 2025
Rated 4 out of 5 stars

Recommended for repairs

The guys that collected & delivered my car are great. Professional, polite, respectful of where they parked & have a sense of humour. Most of the office staff are also polite & professional and amusing. Which helps after someone has hit your car.

December 2, 2024
Rated 5 out of 5 stars

first class service

first class service, Courtesy car brought to my door and my car taken away. My car came back like new inside and out all within the estimated time. Phone calls and texts to tell me of progress, could not fault this company

December 31, 2024
Rated 5 out of 5 stars

Excellent service received from DLG

Excellent service received from DLG. I was kept informed throughout the whole repair and they were very thorough in checking all parts of my car for any damage. All the work was completed in a timely manor

December 18, 2024
Rated 5 out of 5 stars

Car repair to my Audi Q3

Totally professional service and smooth process from initial contact - collection of vehicle - allocation of courtesy car - through to drop off of vehicle at home address. A dashboard was available to track the status of the car repair. All staff contacted during the course of the process were extremely helpful and friendly. I would not hesitate in recommending this facility for car repairs.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Muntjac accident repair

We were kept informed all through the process. Only tiny thing is that the colour doesn't quite match but the car has been in the sun I expect and has faded.

November 26, 2024
Rated 5 out of 5 stars

A top quality repair

We were delighted and relieved with the thoroughness of the work done on our Kia We were kept informed of what was being done by the engineer and updated regularly on progress. Thank you.

November 26, 2024

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