What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... See more
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Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom
- 0345 8788804
4.9
Excellent
403 reviews
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A top quality repair
We were delighted and relieved with the thoroughness of the work done on our Kia We were kept informed of what was being done by the engineer and updated regularly on progress. Thank you.
November 26, 2024
very efficient
very efficient, very good job as good as new, thanks everybody involved
November 19, 2024
car repair
car repair
very helpfully and keep me informed every week .
When car was retune the job was very good .
Thank You to all at DLG Peterborough.
November 6, 2024
Kept informed of repair from pick up to…
Kept informed of repair from pick up to return
November 6, 2024
No fuss, no bother, excellent service
Helpful, professional, knowledgeable, competent, reliable and fast. What more could you want? DLG repaired my wife's Mini Cooper after a car hit us at a roundabout. Through insurance the car was collected, repaired and returned within a week. I was kept updated of everything and had absolutely no problems. Great Company after an unfortunate experience
October 13, 2024
DLG Auto Services Peterborough
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impressed: pickup and return of my car was smooth and the finish of the repair work is lovely. Although the work was all external, my car was returned vacuum cleaned and with the gear knob cap, which fell off years ago, glued back into place. Deserving of six stars if such a thing were possible. Many thanks, DLG.
October 15, 2024
Great service can’t fault them
Great service can’t fault them , speedy to contact me collect the car kept updated with repair work what needed to be done and when it would be completed by , and car returned promptly. Repairs were made after a bump (hit by another driver) returned looking brand new and thoroughly cleaned inside and out . Very happy 😃
October 7, 2024
Great repair job and good communication…
Great repair job and good communication throughout
October 15, 2024
Communication good
Communication good
Dropped off courtesy car and collected my car
Returned my car to my place of work
October 15, 2024
Really good quality of repair
Really good quality of repair, and guaranteed for 5 years. Really happy from start to finish with the service from DLG AUTO SERVICES. From when I was first contacted by DLG to arrange the pick up of my car, to them dropping it back on my driveway. The repair to my damaged car is excellent and looking like new again, you wouldn’t know there had been any damage in the first place, really happy with the work that was carried out, can’t thank you enough.
October 14, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great 👍
Great 👍
clear and helpful contact from the Garage dealing with my car repairs after an accident.
Once car with them, within 24hrs they’d called to let me know what needed doing and approximately how long it would take.
Swiftly repaired and returned to me, cleaned too !
Very polite and friendly staff from all those who employees I had contact with from the garage.
September 24, 2024
Reply from DLG Auto Services - Peterborough
We're so glad to hear about your positive experience with our garage. It's wonderful to know that our team was able to provide you with clear and helpful communication throughout the repair process. We strive to ensure our customers feel informed and supported, and we're delighted that our team was able to meet your expectations. We appreciate your kind words about our staff's politeness and friendliness. We're committed to providing excellent customer service and are thrilled you had a positive experience.
Reply from DLG Auto Services - Peterborough
Thank you for your kind words. We're delighted to hear that you were happy with our prompt service and the courtesy car.
Excellent communication throughout
Excellent communication throughout, helpful, professional and did a really great repair job.
September 4, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We strive to provide excellent communication, helpfulness, and professionalism in all our work. We're glad you were pleased with the repair.
Reply from DLG Auto Services - Peterborough
We appreciate your kind words and are glad to hear that you found our service efficient and informative. We strive to keep our customers informed throughout the process.
Brilliant service
Absolutely looked after my car the entire time, updated frequently and done an amazing job, would 100% recommend
August 29, 2024
Reply from DLG Auto Services - Peterborough
We are thrilled to hear that you had such a positive experience with us. We strive to provide excellent care for our customers' vehicles and appreciate your kind words about the updates and the quality of our work.
Reply from DLG Auto Services - Peterborough
We're glad to hear that our communication helped you navigate a difficult situation. We strive to provide clear and timely information to our customers, and we're pleased that it made a positive difference for you.
Friendly and helpful on phone
Friendly and helpful on phone. Great communications, keeping me updated. Friendly & polite operatives collecting& delivering car. Excellent workmanship! Couldn’t have been happier!❤️
September 3, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words and glowing review. We're delighted to hear you were impressed with our service, communication, and the quality of our work. We strive to provide a positive experience for all our customers, and we're thrilled that you found our staff friendly and helpful.
1st class experience.
From the day we spoke the Receptionist to the day are car was returned everything were wonderfully. First class repair, excellent daily progress report and would recommend them to anyone. Well done to all.
August 15, 2024
Unprompted review
Reply from DLG Auto Services - Peterborough
Thank you for your kind words and positive feedback. We're thrilled to hear that you had a positive experience from start to finish, from your initial contact with our receptionist to the return of your car. We strive to provide excellent customer service and are pleased that our team met your expectations. We appreciate your business and will continue to work hard to deliver the best possible service to all our customers.
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