What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... See more
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See what reviewers are saying
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom
- 0345 8788804
4.9
Excellent
403 reviews
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Very helpful on the telephone
Very helpful on the telephone, repair done as soon as possible and kept us up to date on progress. Would definitely recommend.
August 5, 2024
Unprompted review
Reply from DLG Auto Services - Peterborough
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our team helpful and that the repair was completed promptly. We strive to provide excellent customer service and are pleased to know we met your expectations.
Collected the car and dropped it off on…
Collected the car and dropped it off on time. Kept me upto date at every step of work. Polite and curteous throughout. Shame they do not do private car servicing. I would have used them without question.
August 20, 2024
Reply from DLG Auto Services - Peterborough
Thank you for letting us know you are happy with our services, I will share your comments with the team involved.
Excellent customer service from polite…
Excellent customer service from polite professional support personnel. The repairs were done to a high standard. The courtesy car was delivered by a friendly professional gentleman and was in excellent condition. The gentleman who returned the repaired car was also a lovely professional man and the process was very smooth.
August 14, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are pleased that you found our staff to be polite and professional. We appreciate your feedback and will continue to work hard to ensure that our customers have a smooth and enjoyable experience.
I had very good experience with DLG…
I had very good experience with DLG Auto Services Peterborough. They collected my car from my house, did the fix and kept me informed about the repair progress via special website. After fix was completed they delivered my car with no issues. I'm positively surprised but the level of care and service. Highly recommended DLG Auto Services to everybody.
July 29, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were impressed with our service, from the convenient pick-up and delivery to the clear communication and high-quality repair. We strive to provide exceptional customer care and we're delighted that we were able to meet your expectations.
Very professional, courteous and prompt.
Very prompt and professional collection of broken car. Regular updates via text and phone. Courteous and professional. Same when collecting car from depot. Very good all round.
August 6, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. We strive to provide prompt, professional, and courteous service to all our customers. We appreciate your feedback and will continue to work hard to maintain this high standard.
Very Friendly and helpful
Very Friendly and helpful, I was kept up to date during the repairs, the drivers were very helpful and on time.
The standard of repairs to my vehicle are first class.
August 3, 2024
Unprompted review
Reply from DLG Auto Services - Peterborough
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are delighted that you found our team friendly, helpful, and efficient. We're glad you were kept informed throughout the repair process and that our drivers were helpful and punctual. It's wonderful to know you were satisfied with the quality of the repairs.
Excellent services throughout Cannot…
Excellent services throughout Cannot fault anything Staff were proffesional and polite
July 30, 2024
Reply from DLG Auto Services - Peterborough
Thank you for your kind words. We appreciate your feedback and are thrilled to hear you had a positive experience. We strive to provide excellent service and are glad our staff was able to assist you.
Great communication and job well done.
July 23, 2024
Reply from DLG Auto Services - Peterborough
We appreciate your kind words and are thrilled to hear that you were happy with our communication and the work we completed.
Collection service great
Collected the car and were great at communicating timings. Kept me upto date with progress and when it would be ready to be returned. Was offered to be driven back or on a truck which was thoughtful. Returned with work done to a high standard and was cleaned inside and out, they also filled up the screen wash so all in all a great expreience
July 11, 2024
Reply from DLG Auto Services - Peterborough
We're delighted to hear about your positive experience. It's wonderful to know that our team was able to keep you informed throughout the process and that you were pleased with the quality of work and the thoughtful touches like the return transportation options and the car's cleanliness. We strive to provide excellent service and appreciate your kind words.
Car was dirty
Car was dirty, smelt strongly of smoke which we couldn’t get rid of. Had to clean car before use.
July 23, 2024
Reply from DLG Auto Services - Peterborough
We appreciate you taking the time to share your feedback. We understand that a clean and comfortable car is essential for a pleasant experience, and we apologize that your car did not meet your expectations. We will take your comments seriously and use them to improve our cleaning procedures.
Repairs are very good
Repairs are very good, couldn't be happier with results. Frustrating part is delay in parts found took longer than expected
July 16, 2024
Reply from DLG Auto Services - Peterborough
This is a review of 2 halves, glad to hear we got the repair side right we apologise your vehicle repairs took slightly longer than expected due to the delivery of parts which was outside of our control.
DLG Auto services did everything I needed done with no fuss or hassle
I contacted my Insurance company and DLG contacted me regarding the repair. They did everything. Picked up the car, then returned it a few days later with the damaged area in pristine condition. Service cannot be faulted.
June 24, 2024
Reply from DLG Auto Services - Peterborough
We're so happy to hear about your positive experience. It's wonderful to know that our team was able to provide you with such excellent service. We strive to make the repair process as smooth and stress-free as possible, and we're thrilled that we were able to meet your expectations. Thank you for taking the time to share your feedback.
Done a great job on the repair
Done a great job on the repair, communication throughout the process really happy with the company
July 16, 2024
Reply from DLG Auto Services - Peterborough
We're thrilled to hear you were happy with the repair and our communication. We strive to provide excellent service and appreciate your positive feedback.
A great job after a small rub of shoulders with a Golf!
Very pleasant, helpful and efficient from start and always kept the communications running. The finished job looks smashing-Thank You!
July 16, 2024
Reply from DLG Auto Services - Peterborough
We are thrilled to hear that you had a positive experience with us. We strive to provide excellent customer service and are delighted that you found our team helpful and efficient. We appreciate your kind words and are glad you are happy with the finished job.
Reply from DLG Auto Services - Peterborough
Thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate your business and look forward to serving you again in the future.
Amazed how quickly my car was taken
Amazed how quickly my car was taken, regular updates about repair and when I could expect for it to be returned, which was just over a week. Came back lovely and clean inside and out. Repair was excellent. Thank you.
July 10, 2024
Good communication and kept up to date…
Good communication and kept up to date at all stages of car repair.
July 10, 2024
Fantastic company
Fantastic company. Collected the car and informed me when it arrived at the garage. I was kept uptodate on the repair . Staff amazing nothing was to much. Car came back looking brand new. I can highly recommend this company.
July 10, 2024
These guys collected my car very…
These guys collected my car very promptly and made sure I was updated on numerous occasions via texts, emails, photos and their progress link.
They got the car back to me in a very quick turnaround time and the quality of work was exceptional.
Everything you’d want in a company.
Superb service.
July 5, 2024
Unprompted review
very efficient service
June 6, 2024
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