What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... See more
Company replied
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See what reviewers are saying
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom
- 0345 8788804
4.9
Excellent
403 reviews
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Great service through out
DLG Auto’s did everything they could to fit in with our plans and kept us up to date with the progress of the repair to our vehicle
May 29, 2024
helpful staff and reliable service
car was collected quickly and at the time agreed. the repair was really good and the car returned very quickly and, again, at the time agreed. very pleased with the pain free process, which is what you want after after the upset of an accident, however trivial.
June 19, 2024
Excellent service
Excellent service. Car collected promptly, we were kept updated with the repairs and car returned in excellent condition.
June 19, 2024
Excellent Company..
Have used DLG a couple of times recently and I have found there service is excellent and their work is very high standard.
Thanks to all the staff for being so friendly and helpful..
June 12, 2024
Efficient vehicle pick up and return
Efficient vehicle pick up and return. V pleased with work. Excellent communication throughout. Car returned thoroughly cleaned inside and out too.
May 29, 2024
Brilliant service
Every member of staff who I had contact with could not have been more helpful or professional. The service was great and the repairs done on time. The collection and delivery of my vehicle was great, keeping me informed regularly .
May 29, 2024
Really good
Brilliant service from these guys. Good repair and was kept informed as things progressed all the way through.
May 21, 2024
Very professional repairs.
May 21, 2024
Very good service
Very good service, good communication, friendly staff. A pleasure to deal with, 5 star.
May 21, 2024
Grateful customer
The service, and regular updates on the progress of repair was outstanding
May 21, 2024
Fantastic workmanship were quick to respond efficient…
They were quick to respond efficient when collecting and returning the car kept me fully informed throughout the process of repairing it and done a fantastic job on it
May 21, 2024
Very friendly staff
Very friendly staff. Work carried out quickly and perfectly. Good communication with updates. Overall a very good experience. Keep up the good work👍
May 1, 2024
Repairs were completed really quickly…
Repairs were completed really quickly to a high standard. When I raised a concern about a mark on the paintwork after I had received the car back they resolved really quickly with no quibbles.
May 8, 2024
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THE COMPANY YOU USED FOR THE COURTESY…
THE COMPANY YOU USED FOR THE COURTESY CAR HAD VERY BAD CUSTOMER SERVICE. THEIR STAFF WERE RUDE. I HAD TO CALL THEM REPEATEDLY TO COLLECT THEIR VEHICLE. I HAD NO NOTICE OF TIME OF COLLECTION ONCE MY CAR WAS RETURNED. THEY REFUSED TO REIMBURSE MY FULL TANK OF PETROL WHEN THEY ONLY LEFT ME A HALF TANK ON DELIVERY OF THEIR VEHICLE. I CALLED THE MANAGER AT THEIR HEAD OFFICE AND THE RESPONSE I GOT WAS THAT "IT WAS YOUR FAULT FOR FILLING UP THE TANK"
May 8, 2024
Reply from DLG Auto Services - Peterborough
We understand your frustration regarding the poor customer service you experienced with the courtesy car company. It's disheartening to hear about the rude behaviour of their staff and the inconvenience caused by the lack of communication regarding the collection time of their vehicle. We sincerely apologize for the negative impact this situation has had on your experience. We will thoroughly investigate this matter and take appropriate actions to ensure such incidents do not occur in the future. Thank you for bringing this to our attention.
Kept me informed of progress throughout…
Kept me informed of progress throughout the process. First class repair of my car. Very pleased.
April 30, 2024
good communication throughout
good communication throughout , repairs done to high standard. no issue apart from time taken but no fault of DLG as waiting on parts .
April 30, 2024
As good as newKept informed and the long delay wasn’t…
Kept informed and the long delay wasn’t the fault of repairers. Car looked as good as new.
April 30, 2024
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