What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... See more
Company replied
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Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom
- 0345 8788804
4.9
Excellent
403 reviews
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Excellent service
Excellent service, on time super job and very pleasant and helpful engineer. Would recommend to others without doubt.
April 23, 2024
We could not fault this company for…excellent service
We could not fault this company for their service, commitment and quality.
April 10, 2024
Quality finish
Quality finish, professional service.
The only fly in the ointment was that the job took nearly a month due to an unexpected part taking a long time to be delivered.
April 10, 2024
Bodywork repair after hit & run!
Just picked my car up from here after passenger door replaced. Brilliant service, car collected from home, regular updates by text informing me how things were going. When I phoned the staff were very friendly and helpful even when I asked stupid questions.
My car looks like new now. Thank you, after this experience why would I go anywhere else. Great from start to finish.
April 12, 2024
Unprompted review
Great claims experience for a Non fault…
Great claims experience for a Non fault claim, booked into the DLG auto services 4 days after registering the claim, their communication was great and the work was all completed within the timelines specified
April 10, 2024
Professional
Professional, friendly service. Were kept informed of progress regularly. Car was collected from home and courtesy car delivered. Very happy with customer service.
March 26, 2024
Unprompted review
Pleasant and helpful
I was kept updated on the progress of my car’s repair. Always helpful & polite
April 4, 2024
Highly recommended.
The whole process of vehicle collection, repair and delivery was carried out most efficiently. No complaints.
March 6, 2024
That you really take care of the person ho give there car
That you give all the feedback every day off the progress which occurred until the last day thank you for the great work really appreciated the finishing of the job keep it up
April 4, 2024
Excellent service highly recommended…
Excellent service highly recommended kept informed throughout the repairs.
April 4, 2024
Quick and easy service
Quick and easy service. Kept me fully updated every step. Would recommend
March 26, 2024
Professional repairs
Kept well informed during repair. Prompt collection and delivery. Repair very professional.
March 26, 2024
May use AI-assist with repliesRead more
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did not tighten up battery so my car…
did not tighten up battery so my car lost power could not lock doors or open boot to get my medication phone them they said they would call back never did cpst me over £100 pounds to get aa out to rapair it asi only had nation relay and not home start joke of company
March 23, 2024
Unprompted review
Reply from DLG Auto Services - Peterborough
Sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. I believe our team has advised you directly however your insurance company can arrange an independent inspection who will either uphold or reject our assessment. I regret we could not reach agreement in this matter
Great service
Great service, friendly staff and kept up to date with the pick up, delivery and repair.
Highly recommend!
March 12, 2024
Great service
This is a very good garage, I have had two cars repaired here and could not fault them for quality of work service and all round brilliant service.Well done .DLG.
March 6, 2024
The service provided during the repair of my damaged car
The service provided was professional.
The repair was efficient and the car was collected by me just over a week after it was collected from my house
I was constantly updated with the repair work.
February 28, 2024
Freak accident to my car and didn't…
Freak accident to my car and didn't know what the damage might be. Sent to DLG and they were fabulous. Kept me in touch with the process and what was happening with my car. Taken to them Monday and returned to me Friday all fixed. Couldn't have asked for better service. Everyone I spoke to was very nice and supportive (it was a Motability car) and got me back on the road faster than I expected.
February 27, 2024
Unprompted review
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