Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
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See what reviewers are saying
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... See more
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... See more
Just picked my car up from here after passenger door replaced. Brilliant service, car collected from home, regular updates by text informing me how things were going. When I phoned the staff were ver... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
17 Bakewell Road, PE2 6XU, Peterborough, United Kingdom
- 0345 8788804
4.8
Excellent
402 reviews
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Excellent service as expected!
The car was collected as agreed and returned in excellent condition following the repair. It had been excellently cleaned too! An issue with the car after it had been returned was quickly resolved at my house.
April 1, 2025
Really helpful and professional
Really helpful and professional. Kept me updated on what was happening and estimated ti time scales.
April 1, 2025
May use AI-assist with repliesRead more
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WORST EXPERIENCE. NEVER AGREE TO GET ANY REPAIR DONE FROM THEM
WORST EXPERIENCE. FOLLOWING THE REPAIR THE REAR SENSORS ALARMING FALSELY AND INTERIOR OF THE CAR ALL SMUDGED WITH MARKS. DESPITE COMPLAINT NO ONE BOTHERED TO ENQUIRE OR CALL BACK. WAITING TO GO TO THE OMBUDSMAN FOR LACK OF RESPONSE
March 25, 2025
Reply from DLG Auto Services - Peterborough
We understand your frustration with the recent repair and the subsequent issues you've experienced. We sincerely apologize for the inconvenience caused by the faulty sensors and the interior damage. We value your feedback and will use it to improve our services.
From start to finish DLG did exactly…
From start to finish DLG did exactly what they said they would. I was kept informed throughout the process.
Every member of staff was courteous and helpful
Thank you
March 25, 2025
Great Company.
Every one involved at this great company kept me informed at all stages of the repairs needed. Even sorted me a courtesy car as the job was going to take longer than expected.
March 25, 2025
I found that the communication was good…
I found that the communication was good and the finished product was amazing , all credit to you guys as it just look like new
March 18, 2025
Super ultra service
Right from the start they contacted me very quickly to arrange collection of my vehicle and organise at the same time a courtesy car. The work was carried out within a week Due to me being in hospital on the Monday/Tuesday we arranged that the car would come back on the Wednesday, the work that had been carried out was superb and the added bonus of a full valet service to the car. I would thoroughly recommend them to anyone
Well done DLG Auto Services
February 21, 2025
Exellent service all round!
the communication from DLG was excellent -I was kept very well informed re when they would collect the car, how progress of repair was going and when my car would be returned. In addition everyone I spoke to at the company was polite and professional. Couldn't recommend them more highly!
March 11, 2025
Great service
Great service, kept me informed of the progress all the time during the repair, professional and polite, well recommended.
March 5, 2025
Quick and Professional service
March 5, 2025
Great all round service.
The staff were very professional and friendly. Nothing was ever too much trouble for them. From the day they took my car away until the day I got it back they kept me upto date with the status of the repairs and made sure that I was completely happy with everything going on. On the work side I am completely happy with the results. Rate this company 10 out of 10 for all around service.
February 25, 2025
Very helpful
February 25, 2025
DLG outstanding customer service and repair
DLG were professional, friendly and very helpful throughout the repair process, keeping me informed and updated at each stage which I really appreciated. The whole process was reassuring and very well coordinated, my mini was collected quickly and delivered back beautifully repaired and cleaned inside and out. They are excellent and their polite and personal customer service and fast responses to any queries made a stressful incident so much easier to deal with. I would highly recommend the team at DLG, thank you.
February 25, 2025
Great communication and great work.
February 25, 2025
I recommend this company.
I recommend this company.
My 8 year old car had lost a mirror and had a few dents too.
The car came back looking like a new car inside and out.
Great customer service and standardd.
February 4, 2025
I had excellent service all round.No…
I had excellent service all round.No concerns at all.
February 11, 2025
Excellent customer care
Swift, informative and friendly service. On return car was very well valeted.
February 11, 2025
You said, you did
You said, you did and kept me informed. That is exactly the type of service that other businesses should aspire to.
Thank you.
February 4, 2025
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