DLG had my BMW for body work repair after a lovely deer decided to say hello. From start to end, they were fabulous. The pick up guy was fab, even noticed work needing doing that I hadn’t spot... See more
Company replied
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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DLG had my BMW for body work repair after a lovely deer decided to say hello. From start to end, they were fabulous. The pick up guy was fab, even noticed work needing doing that I hadn’t spot... See more
Company replied
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more
Company replied
Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.
Company replied
Getting my motability car picked up on Monday, so this a part review. My car was damaged, when I was walking my dog, and the lowlife, did not even leave any details. Started procedure when made claim... See more
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom
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Excellent service. Communication was very good and repair to car great.
Excellent service they collected my vehicle on the day and time arranged. They kept me updated with the progress . If I had any other questions they gave me the answers. I felt confident with them. Once the work was completed they delivered my vehicle back home. The work is guaranteed. I inspected the work and everything was great.
The edge of my passenger door has been damaged during the repair, I will contacting the garage about it, after when my car comes back from it's annual service and MOT.

Reply from DLG Auto Services - Teesside
Kept me updated all the time on what work was getting done and when.
Inform me when all works were completed and delivered the vehicle to my door.
Very thorough and kept us up to date with the progression of the repair. Many thanks.
The work to repair the dent was superb. Good communication throughout. There was a small scratch made on the door while it was in for repairs, but after pointing it out they fixed that too. Would recommend.
I had no choice as it was a Churchill facility, however, the company were great and di everything I could have asked for. One part from Renault took some time to arrive, but that was Renaults fault, but everything they did was of first class order.
The car is even better than it was before the repair. Excellent job and well done. Thank you.
Excellent service from picking car up and returning it ( Trailer was broken down, so thank you to the lady who personally drove it to my home ).
All repairs completed to a professional standard.
My car looks like it just came out of a showroom.
Company kept me up to date with progress of repairs.
DLG Auto Services made an excellent job of the repairs to my Focus Estate.
Phone calls to check on progress handled really well
A good job on my car done with no fuss and very helpful staff
General collection of the car, communication was great. However my car was returned with a flat battery, no petrol and left on the drive blocking in other cars (I was not in when the car was returned). I accept the flat battery is not the responsibility of DLG but I feel I should of been told this. Once the battery had been replaced there was insufficient petrol to get me to a petrol station. Fortunately, green flag followed me so were able to assist when the car ran out of petrol.

Reply from DLG Auto Services - Teesside
Car now looks as it did before accident
Really quick with my repairs, they were done within one week.
Excellent standard, and can't tell where the damage was.
Great communication and very fast and high quality repair.
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