DLG Auto Services - Teesside Reviews 356

TrustScore 4.5 out of 5

4.6

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

DLG had my BMW for body work repair after a lovely deer decided to say hello. From start to end, they were fabulous. The pick up guy was fab, even noticed work needing doing that I hadn’t spot... See more

Company replied

Rated 3 out of 5 stars

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more

Company replied

Rated 5 out of 5 stars

Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.

Company replied

Rated 4 out of 5 stars

Getting my motability car picked up on Monday, so this a part review. My car was damaged, when I was walking my dog, and the lowlife, did not even leave any details. Started procedure when made claim... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom

  • 0345 301689

4.6

Excellent

TrustScore 4.5 out of 5

356 reviews

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Rated 5 out of 5 stars

Excellent Service

Excellent service they collected my vehicle on the day and time arranged. They kept me updated with the progress . If I had any other questions they gave me the answers. I felt confident with them. Once the work was completed they delivered my vehicle back home. The work is guaranteed. I inspected the work and everything was great.

August 5, 2025
Rated 1 out of 5 stars

The edge of my passenger door has been…

The edge of my passenger door has been damaged during the repair, I will contacting the garage about it, after when my car comes back from it's annual service and MOT.

July 22, 2025
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.

We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.

Rated 4 out of 5 stars

Great dent repair

The work to repair the dent was superb. Good communication throughout. There was a small scratch made on the door while it was in for repairs, but after pointing it out they fixed that too. Would recommend.

July 10, 2025
Rated 5 out of 5 stars

I had no choice as it was a Churchill…

I had no choice as it was a Churchill facility, however, the company were great and di everything I could have asked for. One part from Renault took some time to arrive, but that was Renaults fault, but everything they did was of first class order.
The car is even better than it was before the repair. Excellent job and well done. Thank you.

July 10, 2025
Rated 5 out of 5 stars

Excellent service from picking car up…

Excellent service from picking car up and returning it ( Trailer was broken down, so thank you to the lady who personally drove it to my home ).
All repairs completed to a professional standard.
My car looks like it just came out of a showroom.
Company kept me up to date with progress of repairs.

June 30, 2025
Unprompted review
Rated 2 out of 5 stars

Not great

General collection of the car, communication was great. However my car was returned with a flat battery, no petrol and left on the drive blocking in other cars (I was not in when the car was returned). I accept the flat battery is not the responsibility of DLG but I feel I should of been told this. Once the battery had been replaced there was insufficient petrol to get me to a petrol station. Fortunately, green flag followed me so were able to assist when the car ran out of petrol.

May 27, 2025
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site's manager to improve the customer journey in the future.

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