DLG Auto Services - TeessideReviews 

358
TrustScore 4.5 out of 5

4.6

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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Rated 5 out of 5 stars

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more

Company replied

Rated 5 out of 5 stars

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... See more

Rated 5 out of 5 stars

Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... See more

Company replied

Rated 3 out of 5 stars

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom

  • 0345 301689

4.6

Excellent

TrustScore 4.5 out of 5

358 reviews

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4.6

All reviews

(358)

647 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant

Very friendly. Picked car up & delivered curtesy car. Phoned with updates but could have phoned with more updates.
Work on the car was brilliant, you would not think anything had happened to it.
Thank you very much

April 15, 2025
Rated 2 out of 5 stars

Shoddy work! Is there no quality control?

Had to wait two and a half weeks for a courtesy car, which arrived dirty inside and out and overdue a service by over 2,000 miles! Did not want to hold up my car being taken to be repaired so accepted the car and let DLG know, thinking they might offer to pay for a valet, but they sent another courtesy car the next day, which had its own problems, which I was not informed about and only discovered later, ie the boot didn't lock, the front parking sensor didn't work and the passenger seat belt alarm sounded when the belt was clipped in!
Then, when the car was returned the repair can only be described as shoddy! Several issues apparent - there appeared to be no quality control! After a long conversation with head office by the transport driver, with photos sent, they decided to take my car back and have another go at the repairs!
They did keep me informed and the repair was then done properly.
Do wonder how they can be recommended by my insurers Churchill, when they sent my car back with such a poor attempt at a repair!

February 11, 2025
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

We understand your frustration with the experience you had with our courtesy cars and the initial repair. It's disappointing to hear that the first courtesy car was not in the condition you expected, and that the second car had additional issues that weren't disclosed. We strive to provide our customers with a positive experience and we're sorry that we fell short in this instance.

We appreciate that you brought the issues with the repair to our attention, and we're glad that we were able to rectify the situation by taking your car back and completing the repairs properly. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.

Rated 5 out of 5 stars

brilliant service

After a bump in my mini and the insurance company being involved
the garage took the stress away from the onset.Having a courtesy car being delivered on a tow truck, to frequent communication throughout the process and then to to the delivery of my car with brilliant results back to
me.Would highy recommend this company.

February 20, 2025
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