Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
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Location
Switch locationUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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See what reviewers are saying
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... See more
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... See more
Company replied
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom
- 0345 301689
4.6
Excellent
358 reviews
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The repair car on the car has been…
The repair on the car has been completed to an excellent standard and the work was done in double quick time.e
February 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely abysmal customer service
Absolutely abysmal customer service. DLG autos repaired my vehicle when I was recently involved in a 'non fault' accident.
I received my vehicle back in the timeframe promised, but with new damage to my bonnet, dent in drivers door, and the wing they replaced - now had a huge panel gap between the bonnet and wing which wasn't there before the accident.
DLG were less than helpful and just said they were returning my car, ending my hire car and if I wasn't happy, I should go back to Churchill. I did exactly that...guess what, they raised a complaint, promised a manager callback (twice) that never materialised ....and then closed my complaint without telling me. When I called them back for the third time, they said "Oh we've closed your complaint, if you're not happy with the repair, you'll need to go back to the repair company" (spotting a trend here.....??)
The insurance on my hire car is due to end tomorrow and I've been promised yet another manager call back within, well, who knows 1.....3........99 days?
Come on Churchill, basics of customer service ...customer acknowledgement, ownership of a problem, at least sounding interested when I call to be advised my complaint has been closed (instead of a customer service advisor tapping on a microphone, placing me on endless holds, and repeatedly telling me "i'm sorry there's nothing more I can do for you here".
First, and last time ever purchasing or dealing with direct line group, Privilege, Green Flag, Darwin nor Direct line...period!
Update - Churchill have now referred me back to DLG. DLG have referred me back to Churchill. Priceless! I'm waiting for the stock reply of 'we take our customer service seriously, we would like to discuss this further ... please contact blah blah blah'.
January 10, 2025
Unprompted review
Reply from DLG Auto Services - Teesside
We understand your frustration with the recent experience you've had with our service. We're sorry to hear about the issues you've encountered with your vehicle repair and the subsequent communication with our team. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Overall the service was excellent but . .
Overall the service was excellent as was the accident repair and based on this I would have given 5 stars. However my only disappointments were (1) they gave an overly pessimistic estimate for the repair of my car of 17 days, whereas the reality was just 5 days. (2) I had to return my car to them to enable them to remove paint overspray from the windscreen. (3) I considered the payment by credit card of the policy excess to be taken in a very low security manner.
January 17, 2025
From start to finish updated on a…
From start to finish updated on a regular basis on progress of the work the repairs done to a high standard
February 4, 2025
DLG repair
DLG kept me well informed as to where my repair was up to with regular phone updates and the callers were always informative and pleasant
February 4, 2025
Outstanding in every respect from start…
Outstanding in every respect from start to finish. Excellent customer service and the repair was of the highest standard. As a customer, I felt extremely well looked after and I was kept informed every step of the way.
January 7, 2025
Unprompted review
Great customer service and professionalism
DLG collected my car from my home at the agreed time and returned it to me the same day. They also kept me updated on the progress of the repairs. Overall, it was a fast, reliable and very efficient service.
January 22, 2025
Ford Fiesta
My car needed major work recently. I had very good experience dealing with Staff from Teeside branch. Very helpful staff. Prompt advice given. Knowledgeable, Friendly staff. I would recommend DLG autos Teeside branch to my friends and family.
December 31, 2024
excellent service,
all as promised, apart from need some info about total costs for future insurance policies
December 17, 2024
Excellent service kepted informed…
Excellent service kepted informed regarding repair
December 31, 2024
Great workmenship
Work carried out is brilliant. They kept me informed all the way through the job. I would recommend them to one and all.
December 23, 2024
I was kept well informed and the repair…
I was kept well informed and the repair was done quickly and well . The valeting was second -to-none !
December 23, 2024
Customer service and quality orientated.
Absolute professional company and staff. From the first contact to final completion collection of my vehicle, the level of customer service and quality of repair is something seldom found 10/10.
December 5, 2024
Unprompted review
Good garage
Well looked after. Good communication before, during and after repair. Friendly staff. Car returned clean and well repaired.
November 29, 2024
Good customer service from everyone…
Good customer service from everyone involved. Great repair job
December 18, 2024
Took a long time
Took a long time. My car was driven from my address and returned the same way instead of being on a trasporter. Cost £110. Car was roughly cleaned to a very poor standard. I was not impressed.
December 18, 2024
Reply from DLG Auto Services - Teesside
We understand your frustration with the recent service you received. We strive to provide a seamless and efficient experience for all our customers We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that future customers have a better experience.
Excellent service
Communication was excellent. Staff were professional and friendly. Job was completed in less time than predicted.
December 18, 2024
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