Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... See more
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more
Company replied
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom
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Communication was excellent. Staff were professional and friendly. Job was completed in less time than predicted.
They returned my car in the timescale they set,even though they trouble sorting the part needed
Great company with polite friendly
staff, they arrived to collect my vehicle at arranged date and time, my car was returned within a week with all repairs done to a very high standard.
Great service and fantastic job on repairs! Kept updated regularly - thank you!

Reply from DLG Auto Services - Teesside
DLG Auto Services provided decent communication and updates throughout my car repair process. They were punctual with the courtesy car delivery and returned my car at the agreed time. The staff were friendly and helpful. While the repairs were carried out to a good standard, the overall experience was satisfactory rather than outstanding.

Reply from DLG Auto Services - Teesside
End result was good however it took two goes and a month without my vehicle.
Great service,hassle free,great communication on update of vehicle.
Everything was straightforward and staff couldn't have been more helpful.
Repairs were completed 2 days before originally promised so no complaints there.
Really pleased how well the whole process went, was a little apprehensive at first, me being 77 but wouldn't hesitate in recommending DLG.
Everyone involved were fabulous. My car was repaired promptly and to a very high standard. The lad who came to collect and return my car was friendly and supportive. The communication from DLG Auto services was extremely good.
My car needed some minor bodywork following an accident caused by another car. I contacted my insurance who arranged for DLG autos to contact me to arrange a convenient dates. DLG collected the car a few days later. Within 48 hours the work was completed and the car delivered to my home address. The bodywork on the car is as good as new.
Kept me up to date, were very helpful with any issues I had and corrected them.
Fantastic service my car came back like new. The communication was second to none, kept us informed all the way and the return of my car by Lee was handled with care and respect. Thank you guys you did everything we asked and more. Super job.
Very efficient with clear communication at all
Times
From the first phone call to the last DLG were excellent!!! Even if I try I can’t find anything to complain about. The staff on the phone were polite, informative with a good sense of humour and all they said they would do, they did with spot on punctuality. The pick up and drop off lads were first class in every way, putting the car back on the driveway looking like I’d got a new car…… squeaky clean on both the outside and in, with no trace of repairs, job done to perfection!!
Well done DLG, I’ll give you 10/10 with 10 bonus points!!!!
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