DLG Auto Services - Teesside Reviews 

358
TrustScore 4.5 out of 5

4.6

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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Rated 5 out of 5 stars

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more

Company replied

Rated 5 out of 5 stars

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... See more

Rated 3 out of 5 stars

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more

Company replied

Rated 5 out of 5 stars

Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom

  • 0345 301689

4.6

Excellent

TrustScore 4.5 out of 5

358 reviews

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4.6

All reviews

(358)

647 reviews in the last 12 months

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Rated 1 out of 5 stars

Good repair

Good repair, quick, professional and polite.

November 8, 2024
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside


Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

Rated 3 out of 5 stars

DLG Auto Services provided decent…

DLG Auto Services provided decent communication and updates throughout my car repair process. They were punctual with the courtesy car delivery and returned my car at the agreed time. The staff were friendly and helpful. While the repairs were carried out to a good standard, the overall experience was satisfactory rather than outstanding.

October 31, 2024
Unprompted review
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

Thank you for your feedback. We appreciate your kind words about our communication, punctuality, and friendly staff. We strive to provide excellent service and are glad you found our repairs satisfactory. We will continue to work hard to enhance our customer experience and make it truly outstanding.

Rated 5 out of 5 stars

Good Service and nice people

Everything was straightforward and staff couldn't have been more helpful.
Repairs were completed 2 days before originally promised so no complaints there.
Really pleased how well the whole process went, was a little apprehensive at first, me being 77 but wouldn't hesitate in recommending DLG.

October 23, 2024
Rated 5 out of 5 stars

Everyone involved were fabulous

Everyone involved were fabulous. My car was repaired promptly and to a very high standard. The lad who came to collect and return my car was friendly and supportive. The communication from DLG Auto services was extremely good.

October 29, 2024
Rated 5 out of 5 stars

My car needed some minor bodywork…

My car needed some minor bodywork following an accident caused by another car. I contacted my insurance who arranged for DLG autos to contact me to arrange a convenient dates. DLG collected the car a few days later. Within 48 hours the work was completed and the car delivered to my home address. The bodywork on the car is as good as new.

October 29, 2024
Rated 5 out of 5 stars

Fantastic service my car came back like…

Fantastic service my car came back like new. The communication was second to none, kept us informed all the way and the return of my car by Lee was handled with care and respect. Thank you guys you did everything we asked and more. Super job.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Don’t worry your car is in safe hands!!

From the first phone call to the last DLG were excellent!!! Even if I try I can’t find anything to complain about. The staff on the phone were polite, informative with a good sense of humour and all they said they would do, they did with spot on punctuality. The pick up and drop off lads were first class in every way, putting the car back on the driveway looking like I’d got a new car…… squeaky clean on both the outside and in, with no trace of repairs, job done to perfection!!

Well done DLG, I’ll give you 10/10 with 10 bonus points!!!!

October 22, 2024

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