Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
Location
Switch locationUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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See what reviewers are saying
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... See more
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more
Company replied
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom
- 0345 301689
4.6
Excellent
358 reviews
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Good job let down by easy fixes.
Communication after the first 10 days was non existent and automated updates were completely wrong. I was ok with the repair taking 3 months but I was told on 2 separate occasions it was going to be ready earlier. 6 weeks and 10 weeks. When the car was returned 2 items had not been addressed that I think should have been identified by an assessor and QA. Inside roof fitting( the roof lining was replaced) and the clip holding the boot floor panel in place, it was rear end smash. Since the return of the car the rear boot has failed to open 5 times out of approx 25 tries. Overall I think these things could have been better and pull the score down.
Body work in my humble opinion is excellent.
Post repair communication with Shamir has been significantly better and a credit to the company. An engineer will now be sent to my home to deal with the outstanding items. I have updated review to 4 star to represent this.
May 14, 2024
Reply from DLG Auto Services - Teesside
Hi there, we would really like to look into this 3 star review for you and would
encourage you to get in touch with us directly so we can have an
opportunity to address your concerns.
Fast efficient service from collection…
Fast efficient service from collection to delivery of my vehicle. Kept me informed right through the process.
May 14, 2024
Great service
April 30, 2024
Car was returned damaged in an area…
Car was returned damaged in an area that wasn’t in for repair. Then until argued they wouldn’t fix it for 2 weeks.
Eventually 1 week and then overran.
Eventually all fixed and repaired.
April 30, 2024
Reply from DLG Auto Services - Teesside
We apologise for the inconvenience caused to your vehicle during its repair. We understand your frustration and disappointment regarding the damage and the delay in resolving the issue. Our team is committed to providing the best possible service, and we deeply regret that we fell short in this instance. We have taken immediate steps to address the concerns raised and ensure that such incidents do not occur in the future. We appreciate your feedback and will use it as an opportunity to improve our processes and customer service. Thank you for bringing this matter to our attention.
The communication in respect of keeping…
The communication in respect of keeping informed was ok but the quality of the work and the fact it was painted the wrong colour wasn’t great the car was treated like it wasn’t worth the effort to be put into it and it was done by a back street bodge it and scarper outfit. Very unprofessional work
April 16, 2024
Reply from DLG Auto Services - Teesside
Sorry to hear you did not have a great experience . If there are any issues you would still like us to address, please get in touch with us directly.
Good service
Good communication from beginning to end of car repair. Lots of updates given. Staff polite and friendly. Quick efficient service- happy with workmanship and completed repair.
April 4, 2024
DLG we're brilliant
DLG we're brilliant, picked my car up and repaired to a high standard and delivered my car back to me. Excellent service
March 26, 2024
Excellent service
Excellent service, speedy repair (7 days) Car came looking like new. Courteous staff for wagon driver who picked car, office reception staff and the guy who handed the car back to me. Top marks!
March 26, 2024
Asked to submit photos of damage so…
Asked to submit photos of damage so they could assess any parts needed. Advised when car would be picked up and text re progress of work and when car should be returned. Spoke to staff all very helpful. I would use again and recommend
March 26, 2024
Excellent service
Immediately got through on phone. Very helpful. Very good service that removed further stress of experiencing road traffic accident
March 19, 2024
Excellent service
Excellent service, really pleased with the repair. Repairs completed a lot quicker than I expected, which was fantastic for me.
March 12, 2024
The people I dealt with were helpful…
The people I dealt with were helpful and efficient. I was kept informed of the progress of the repair all through the process. In fact the repair was completed a little ahead of schedule. I would recommend DLG auto services as a good reliable company.
March 6, 2024
Dates for completion not met
Dates for completion not met. Bodywork good, Ongoing electrical problems dealt with by me taking car to main dealer. Workshop supervisor gave misleading information to me.
March 6, 2024
Reply from DLG Auto Services - Teesside
Thank you for taking the time to share your experience with us. We understand your frustration regarding the missed completion dates and the ongoing electrical issues you've encountered. We sincerely apologise for any inconvenience caused and appreciate your efforts in taking the car to the main dealer to address the electrical problems.
Car was returned but still could not…
Car was returned but still could not open passenger door from accident. After complaining was told I could not have car in again for repair for few weeks as they were busy. I’m not happy
March 6, 2024
Reply from DLG Auto Services - Teesside
We sincerely apologize for the inconvenience caused by the ongoing issue with your passenger door. We understand your frustration and want to assure you that we are committed to resolving this matter as soon as possible. While we acknowledge the urgency of the situation, we kindly request your patience as our team is currently experiencing a high volume of repair requests. We will do our utmost to schedule your vehicle for repair at the earliest available date. In the meantime, please do not hesitate to reach out to us if you have any further concerns or require assistance.
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