Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... See more
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.4
Excellent
483 reviews
Asks customers to review
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Excellent service
Excellent service, very efficient and well organised. Everything was on time as stated.
September 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Time it took to repair car and valet of…
Time it took to repair car and valet of car afterwards not very good.
Repair very good.
September 2, 2025
Reply from DLG Auto Services - Wakefield
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Happy review
Happy with the service I received and the quality of the work on my car,
August 19, 2025
kept well informed throughout
August 12, 2025
Car collected
Car collected, repaired and returned quickly, however vehicle had to be returned for work to be done that should have been done the first time.
August 12, 2025
Reply from DLG Auto Services - Wakefield
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
Good and bad…
I liked the way our car was picked up and returned. Lovely, polite staff. My car looked great but, I didn't like that it didn't come back on the days promised!
August 8, 2025
Unprompted review
Reply from DLG Auto Services - Wakefield
Thank you for your comments, unfortunately your vehicle repairs took slightly longer than expected. We apologise for any inconvenience this may have caused.
Reply from DLG Auto Services - Wakefield
Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.
Excellent service, very happy 👏🏻👏🏻👏🏻
From the very start DLG Auto Services were excellent at communicating with me and providing me with updates when they needed to. They have done an amazing job in repairing my car and I am very happy with everything they have done.
July 10, 2025
Absolutely perfect repair and a great…
Absolutely perfect repair and a great experience where I felt looked after from start to finish. Always kept in the loop with what was going on.
July 10, 2025
The communication was brilliant all…
The communication was brilliant all throughout the process. Everyone I spoke to was lovely and the service was quick
July 10, 2025
Brilliant service.
From start to finish, the service was brilliant and informative throughout the repair process. The car was collected and delivered on time, and I’m very happy with both the service and the quality of the repairs. Highly recommended!
July 10, 2025
Damaged my car whilst in your care
Damaged my car whilst in your care. Then told me that it was there before it went in for repair. I 100% proved that it was not damaged in any way before it went in to your workshop. Then we got on to the repair itself. It was not complete when returned to me ??? Things missing off the car. The part you were supposed to have replaced was also damaged ??? Just a shoddy outfit. They do not care about your property at all. Never send your vehicle here I beg you.
July 10, 2025
Reply from DLG Auto Services - Wakefield
Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly.
An example of excellent service.
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very pleased with the way we were kept up to date on progress. All in all a very professional service. Well done.
July 10, 2025
Kept me informed the whole time
Kept me informed the whole time. Great customer service. Really friendly.
July 10, 2025
Reply from DLG Auto Services - Wakefield
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
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