DLG Auto Services - Wakefield Reviews 

479
TrustScore 4.5 out of 5

4.3

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB


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Rated 3 out of 5 stars

The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... See more

Company replied

Rated 5 out of 5 stars

Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.

Company replied

Rated 5 out of 5 stars

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more

Rated 5 out of 5 stars

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom

  • 0345 3031704

4.3

Excellent

TrustScore 4.5 out of 5

479 reviews

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4.3

All reviews

(479)

666 reviews in the last 12 months

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Rated 5 out of 5 stars

DLG a first rate company

I liked the way the DLG staff kept me informed of the progress of the repair and all were all very friendly. I would also include both drivers who collected and returned my car and had the same friendly manor. The quality of the repair was outstanding and I would be happy to use DLG again if the situation arose and would not hesitate to recommend them to a friend.

February 25, 2025
Rated 5 out of 5 stars

First class service,reliable and most efficient

From start to finish the staff were amazing. I was given a super courtesy car,had frequent updates regarding the work being carried out,very informative. The work done was of a very high standard,they also hoovered and washed my car for that perfect finishing touch. Can't recommend highly enough,many thanks

January 28, 2025
Rated 5 out of 5 stars

Exceptional company

I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from start to finish. Exceptional work u should be proud of yourselves. Thank you.

January 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good standard of repair that wasn't quite so good…

During the recent windy weather a tree decided to fall into my path as I was driving home…cause quite a bit of damage.
DLG Wakefield were given the job to do the repairs and by and large their service and workmanship looked good when I first received my car back.
But by the time the car was returned, light was failing and I needed to take a closer look during daylight.
The following morning on closer inspection the windscreen trims on both sides didn't look to be seated correctly and stood proud of the A-frame seating, and try as I might I couldn't get them seated properly. The rest of the vehicle looked fine and finished to a good standard. But my parcel shelf wasn’t there!
Driving around later that day, the trims decided to part company with the vehicle, luckily wasn't going fast and could stop to retrieve them without them being otherwise damaged.
Rang DLG who said would send an engineer to fix the problems under their 5 year warranty.
The guy duly attended a few days later and declared the trim clips attached to the A-frame to need replacing, and, as for my parcel shelf, he knew nothing about it, said he would order new trim fixing clips and bring my parcel shelf ( which had obviously been removed to valet the car and not replaced) back when the clips came.
DLG should imho improve their quality control inspections to make sure the vehicle they are returning is returned with everything it came in with and repairs are completed correctly.
Will update this review as and when my car is finally repaired.
***edit …
DLG attended today 13/1/25 replaced trim clips and brought my parcel shelf back! All good

January 3, 2025
Unprompted review
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We understand your frustration with the issues you experienced after your vehicle was repaired. We appreciate you bringing these matters to our attention and we are committed to ensuring your vehicle is repaired to your satisfaction. We will investigate the details of your experience and take appropriate steps to address the concerns you have raised.

Rated 4 out of 5 stars

Confidence in staff and their efficiency

Once DLG had been booked by our insurers to effect the repairs to our vehicle, they completed them in an efficient and professional manner. The staff were very courteous and polite, and always kept us informed as to where they were up, and expected completion times/dates.

December 18, 2024

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