Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more
Company replied
Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more
Company replied
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... See more
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
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My car went to DLG for repairs following a collision in April. I refused delivery when they brought it back as it was clear the panels were out of line. My car was taken back to DLG for further inspection and repairs. It was brought back to me again still not right but I was asked to leave it on the drive until a technician could come out to look at it. I was told the technician would be able to realign it on the drive and buff out some marks that weren't present when they first took it. This work hasn't been completed yet. I don't understand how the repairs could pass quality inspection, not once but twice and still come back to me out of line.

Reply from DLG Auto Services - Wakefield
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was returned looking absolutely mint from having been cleaned inside and out and most importantly the bodywork and respray was an excellent job.
Thank you so much!!!
Everything was done by the friendly and professional staff to make the process stress-free. My car was collected and the courtesy car delivered on the date stated and the reverse process was two days earlier than scheduled. The courtesy car, which was only two years old, was as good as I could have hoped for. I can't praise DLG highly enough.
Fantastic customer service. Quick. Efficient and excellent work!
Car was returned as I requested to a local MOT station as MOT had expired and passed with flying colours.
Car looked as good as new, great job.
I had a crash and from the beginning DLG were amazing, they were friendly to deal with, very accommodating. They sorted my courtesy car straight away with no hassle. Both the delivery men were amazing, helpful and very punctual. Thank you all so much for keep doing what you're doing. You're awesome x
Very good repair service, which was done competently and within a very good time frame. One particularly good thing was that communication with me was good, keeping me in touch all through the process.
Car picked up and delivered back in perfect condition
The whole process was problem free from start to finish. Our vehicle was collected promptly and a courtesy car dropped off at the same time. Regular updates on repair progress were available online and the job was completed on schedule. I would have no hesitation in recommending DLG Auto Services.
the first repair was substandard and the car had to be returned to the repair centre. After returning the car back to the repair centre for re-work, there was no comunication from the centre at all, I had to call daily for updates and was told different information. Before my car was collected for the second I told the centre my MOT due, they said it would be ready but it wasn't

Reply from DLG Auto Services - Wakefield
Just all round brilliant. Thank you for your help.
Great service, my car was collected from home on time and no problems. I was informed regularly about the repair with everything going to plan. The car was returned back on the time agreed. Good all round service.
My car is insured with Direct Line so it's not surprising they sent it to DLG. I was reassured to see the good reviews on Trustpilot and elsewhere before the repair and I'm happy to add to them now. DLG organised collection from the Volkswagen dealership garage, answered my queries about the work and resetting the tire pressure warning system, they completed the repair faster than was estimated, and they did so with courtesy. So far there's nothing wrong with the repair and I'd be very happy to see the car go to them again.
Couldn’t fault any part of the procedure . Kept informed every step of the way and car picked up and returned, excellent service ! 10/10
Communicative, efficient and quick can't fault the service at all.
Picked my car up when said they would, staff were really friendly, kept me informed and updated on progress and dropped back when they said they would. Excellent valet as well really pleasesd
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