The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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See what reviewers are saying
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.3
Excellent
479 reviews
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Fantastic customer service
Fantastic customer service. Quick. Efficient and excellent work!
May 28, 2025
Unprompted review
Good service
May 20, 2025
Car was returned looking as good as new.
Car was returned as I requested to a local MOT station as MOT had expired and passed with flying colours.
Car looked as good as new, great job.
April 10, 2025
Amazing company to deal with
I had a crash and from the beginning DLG were amazing, they were friendly to deal with, very accommodating. They sorted my courtesy car straight away with no hassle. Both the delivery men were amazing, helpful and very punctual. Thank you all so much for keep doing what you're doing. You're awesome x
May 21, 2025
Unprompted review
Very good repair service
Very good repair service, which was done competently and within a very good time frame. One particularly good thing was that communication with me was good, keeping me in touch all through the process.
May 20, 2025
Car picked up and delivered back in…
Car picked up and delivered back in perfect condition
May 13, 2025
The whole process was problem free from…
The whole process was problem free from start to finish. Our vehicle was collected promptly and a courtesy car dropped off at the same time. Regular updates on repair progress were available online and the job was completed on schedule. I would have no hesitation in recommending DLG Auto Services.
May 6, 2025
May use AI-assist with repliesRead more
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the first repair was substandard and…
the first repair was substandard and the car had to be returned to the repair centre. After returning the car back to the repair centre for re-work, there was no comunication from the centre at all, I had to call daily for updates and was told different information. Before my car was collected for the second I told the centre my MOT due, they said it would be ready but it wasn't
April 22, 2025
Reply from DLG Auto Services - Wakefield
We understand your frustration with the repair experience. We strive to provide excellent service and are disappointed to hear about the communication issues and the need for a second repair. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Excellent Service and Excellent Quality Repair
Just all round brilliant. Thank you for your help.
April 29, 2025
Great service
Great service, my car was collected from home on time and no problems. I was informed regularly about the repair with everything going to plan. The car was returned back on the time agreed. Good all round service.
April 22, 2025
The reviews are accurate: excellent service.
My car is insured with Direct Line so it's not surprising they sent it to DLG. I was reassured to see the good reviews on Trustpilot and elsewhere before the repair and I'm happy to add to them now. DLG organised collection from the Volkswagen dealership garage, answered my queries about the work and resetting the tire pressure warning system, they completed the repair faster than was estimated, and they did so with courtesy. So far there's nothing wrong with the repair and I'd be very happy to see the car go to them again.
March 18, 2025
Unprompted review
Friendly and very helpful staff
March 25, 2025
Couldn’t fault any part of the…
Couldn’t fault any part of the procedure . Kept informed every step of the way and car picked up and returned, excellent service ! 10/10
March 25, 2025
Great customer service
Communicative, efficient and quick can't fault the service at all.
March 25, 2025
Excellent Service
Picked my car up when said they would, staff were really friendly, kept me informed and updated on progress and dropped back when they said they would. Excellent valet as well really pleasesd
February 18, 2025
Regular updates on timings and progress…
Regular updates on timings and progress and an excellent job done on the car.
March 11, 2025
Excellent service
Excellent service and great to deal with, car repairs were great, kept informed throughout the process.
Many thanks
March 4, 2025
Professional
Professional, sensible, got the job done sensitively with no messing around.
March 11, 2025
On the ball messaging progress
On the ball messaging progress, when done and delivery.
Very impressed.
March 11, 2025
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