The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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See what reviewers are saying
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.3
Excellent
479 reviews
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Good work but excuses to only do half a job
What they did was well done but only did half of the damage and I was told it would be cleaned and valetted but it wasn't.
December 10, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your feedback and understand your disappointment that the cleaning and valet services were not completed as promised. We strive to provide a thorough and satisfying experience for all our customers. We will take your comments into consideration to improve our services in the future.
Professional and Helpful.
Right from the start Direct Line took the stress out of the situation and dealt with everything. They kept us informed of how things were going and collected, repaired and delivered the car on the date and time specified. The repairs were excellent.
December 10, 2024
Service was very good
Service was very good. The repair was excellent. You wouldn't know the car had been damaged. It arrived back very clean.
December 10, 2024
Super speedy, very friendly and amazing work
Was contacted on the same day as my insurance claim logged (a Wednesday) was booked in for the following Monday and car was back by the Friday. Repair work very good, lots of updates during the process and a lovely clean at the end. Thank you 😊
December 6, 2024
Unprompted review
Great from start to finish the staff go…
Great from start to finish the staff go that extra mile for you can’t fault them at all 👍🏻👍🏻
December 3, 2024
Good courtesy vehicle service and good…
Good courtesy vehicle service and good repairs.
December 3, 2024
Excellent service,car delivered and…
Excellent service,car delivered and collected as promised, very clean and of similar size to own car plus had enough fuel.in to start off not just fumes. All in all. A very decent experience Thank-you
December 3, 2024
I would highly recommend DLG.provide an exemplary service
DLG provide an exemplary service. All the staff I spoke with were competent and pleasant. The work to my vehicle was completed to a high standard and sooner than expected.
November 26, 2024
DLG Auto Services Wakefield
I was given a time slot for when my car would be picked up from my home. They arrived as stated. They kept me updated by txt & phone calls over the two weeks they had my car in for repairs. They seem a very professional, reliable company. My car was brought back to my home at the time we agreed upon. All good.
October 23, 2024
Repair to my golf GTD
Had a great experience with the company when my car was reversed into they collected it did the job which was to a very high standard.i had a warning light that came on took it back and they sorted it straight away. the staff were very helpful while I was waiting for the warning light to be sorted plus a 5 year guarantee on the paint work 👍🏻
November 15, 2024
Unprompted review
Good service.
November 19, 2024
All the staff at DLG auto services…
All the staff at DLG auto services Wakefield where very friendly and informative
November 19, 2024
Very professional and kept me informed…
Very professional and kept me informed during every step of the repair
November 19, 2024
Very helpful and efficient.
Very helpful, when had problem after, fixed it, no problem.
November 19, 2024
Service from pick up to delivery after…
Service from pick up to delivery after being repaired was very good. Repair and bodywork is great!
October 7, 2024
Brilliant company
Brilliant company, arranged pick up, kept me informed all through the repair process. Very fast. Only thing that stopped me giving 5 stars was when I received a message to say the repair was complete & they would call to arrange dropping my car back off, they didn't so I spent 2 days trying to get through to arrange myself.
October 29, 2024
DLG Auto Service wakfield
DLG Auto Service wakfield excellent great work they completed on my car replace brand new bumper thank u very happy customer.
October 28, 2024
Unprompted review
Poor communication
October 29, 2024
Reply from DLG Auto Services - Wakefield
Sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
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