The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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See what reviewers are saying
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.3
Excellent
479 reviews
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Very efficient & professional services provided by Wakefield DLG Auto
DLG provided a highly professional & efficient repair service together with excellent & very pleasant telephone communications
October 29, 2024
Was a wonderful experience with DLG
October 29, 2024
A very efficient service
A very efficient service, from start to finish.
I was kept informed of the progress at regular intervals, throughout.
October 29, 2024
Very pleased to deal with
Very pleased to deal with.
I-Was kept up to date with the repair situation which is always nice to know.
I would definitely use the company again if the occasion arose again (hopefully not)
Thank you for all your help.
October 22, 2024
Good communication and friendly staff…
Good communication and friendly staff always kept up to date
October 15, 2024
Great quality repairs
Amazing and friendly staff, great repair and estimate for time to repair was spot on accurate.
October 15, 2024
Good service and kept informed of progress
Kept informed of progress and easy to contact
October 8, 2024
All’s well that ends well
After a shaky start discussing the length of time it took for you to pick my car up for repair you dealt really well with the repairs and kept me informed when it would be returned Thank you for your assistance
October 15, 2024
Excellent service
Excellent service, was updated at every stage...no inconvenience to my daily routine
October 8, 2024
The garage reacted to my request that…
The garage reacted to my request that the car be back before a certain date,it was back in good time with the repairs completed and the car fully valeted, itlooks like new.
Customer service is good, I was kept informed about how the repair was progressing.
October 8, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fault on van (lights) Luke came out a…
Fault on van (lights) Luke came out a fixed the problem good work no waiting
October 1, 2024
Unprompted review
Reply from DLG Auto Services - Wakefield
We're delighted to hear that Luke was able to resolve the issue with your van's lights promptly and efficiently. We appreciate your positive feedback and are glad you were satisfied with the service.
I would like to have provided a 5 star review but….
I would like to have provided a 5 star rating. Certainly the quality of the repair job was excellent, the car was returned washed and vacuumed and the personal service when arriving in the hire car to leave it in exchange for picking up my own vehicle was friendly, helpful and informative. However, in the preceding days I had difficulty getting in touch with the garage to check progress, discus timings as to when the repair would be carried out and when it would be completed. Either I couldn’t get through or when I could the person answering couldn’t tell me.
September 24, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your feedback and understand your frustration with the difficulty in reaching us. We strive to provide excellent customer service and are disappointed that you experienced communication challenges. We value your business and will use your feedback to improve our communication processes. Thank you for highlighting this issue, and we hope you will choose us again for your future vehicle needs.
The lack of availability of a courtesy…
The lack of availability of a courtesy car meant I had to wait quite a while to get my car repaired.
Apart from that, everything else was great. Everyone I spoke to over the phone was helpful and professional.
A huge 5stars to the lovely gentleman who delivered the courtesy car and took mine away for repairs and returned it. Thank you
September 24, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your feedback and understand the inconvenience caused by the lack of a courtesy car. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
We are delighted to hear that you found the rest of your experience positive, particularly the helpfulness and professionalism of our team. We are also thrilled to hear about the excellent service you received from the gentleman who delivered and collected your car.
Kept me up to date with repairs.
September 24, 2024
Reply from DLG Auto Services - Wakefield
We appreciate you taking the time to share your positive feedback. We are glad to hear that you were kept informed throughout the repair process.
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